We make it easy for you to connect with someone if you have a question about your Comcast service, 24/7. Just tell us where you need help.
Residential Customers
Answers when you need them? That's Comcastic! Whether it's a question about your remote or you need to resolve an issue, like an outage, you have many ways to get in touch with us. There are six ways to get help, you can choose your preferred form of communication below.
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"Ask Comcast" Your Question. Get Immediate Answers.
If you have a question about anything from your remote to your bill, our “Ask Comcast” system, probably has the answer. Simply click, type your question and get your answer from a database of frequently asked questions. |
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Live Chat with a Comcast Technician
Chat with a Comcast Technician and get instant answers to your technical questions 24 hours a day, 7 days a week. |
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Ask the Comcast Community
If you are a current Comcast High-Speed Internet customer, you can check out what other Comcast customers are talking about in the online forum. Someone else may have asked your question and found an answer. If not, login to the forum, post your question and get answers from fellow Comcast customers and moderators. |
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Send Us an E-mail
If you didn't find what you need through Live Chat or Ask Comcast, send us an e-mail and we'll respond within 24 hours. |
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Call Us
If you prefer to contact us by phone, call 1-800-COMCAST (1-800-266-2278). |
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Send Us Your Feedback
Do you have feedback for us? Send us an e-mail. |
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Comcast Business Class Customers
If you have a question about your service, please call 1-800-316-1619.
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Hello, I'm Rick Germano, Senior Vice President of Customer Operations at Comcast. Your satisfaction is my number one priority, and it's important to me that you get the answers you need as quickly as possible. If you have a technical question or a concern about your service, we have six different ways for you to reach us. Read through the options above and click to connect with our team.
Read a letter from Rick |