Top Tips for Text Messaging

  1. Accessing the Text Messaging feature
    • The text feature appears within the Inbox as a separate tab. You can see the messages in the unified inbox or alone under the Text tab.
  2. Composing/Sending text messages
    • To send a text message via an Apple Device:
      • Select/tap on the Compose icon at the bottom of the conversation screen. 
      • Then enter the number or numbers that you would like to send the text message to.
      • You can optionally tap the + button that will pull up the address book and select a contact or contacts from your existing address book in place of entering numbers manually. 
      • Then enter the message and tap Send.
    • To send a text message via an Android Device:
      • From the Text tab, tap on New Text Message at the top of the conversations. 
      • Then enter the number or numbers that you would like to send the text message to. 
      • You can optionally tap the + button that will pull up the address book and select a contact or contacts from your existing address book in place of entering numbers manually. 
      • Then enter the message and tap Send
    • Important Notes:
      • You can send a text message to any US or Canadian phone number that is a text capable device.
      • There are character limitations to your messages (see message counter for more information).
  3. Sending a message to multiple people
    • You can send a message to more than one person or phone number by entering multiple numbers in the To field. These will be sent as separate text messages to each recipient.
  4. Sending text messages with a picture or multimedia file (MMS)
    • At this time this option is not available.
  5. Replying to a text
    • Select/tap on the conversation that you would like to reply.  Enter your text message at the bottom and tap Send when complete.
  6. Message Counter
    • The character counter counts up as you type the message. There is no limit to the number of characters that can be typed.
    • However, messages containing over 160 characters will be split into several messages (in multiples of 160).
    • In most cases recipients with smart devices will not see this in multiple messages, but older devices and services will receive this single message as multiples.
  7. Message Sending Limitations
    • You have no restrictions on receiving messages. 
    • To prevent malicious activities, there is a limitation of 250 messages sent per day. The application will warn you when you are close to this. The counter will reset every day at midnight PST.
    • Message history is also limited to your most recent 5,000 unlocked messages. Older unlocked messages are automatically cleaned out. Locked messages will never be automatically removed.
  8. Locking Messages
    • You can lock messages to prevent them from being deleted automatically or manually. When editing messages within a conversation, you have the ability to lock any message from being deleted. Tap on the edit button in a conversation, select the messages you would like to lock and tap the lock button. 
    • If you decide you would like to unlock the message in the future, simply go back to the edit screen and you will see an unlock button.

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