This response does not apply if:
- The Internet is slow, but you have a constant connection
- You cannot connect at all, even over a wired connection
- You can access some Internet programs, but not others
- You have not finished installing
If none of the above applies to you, these sections below may be done in any order. After each, check your connection.
Restart Your Network Devices
Many problems are solved by rebooting your system. To reboot your system:
Turn off your computer
Turn off your router
Turn off your modem
Turn on your modem. Wait until modem is completely restarted before the next step. This may take up to two minutes.
Turn on your router. Wait until router completely restarts. This also can take up to two minutes.
Turn on your computer.
Do Other Computers Have this Problem?
If other computers are working, the problem is likely with the computer that does not work.
If you changed or upgraded your firewall software or anti-virus software, try disabling it. If it is causing the problem, contact the software manufacturer.
If you upgraded Windows XP, then the Windows firewall may be on without you being aware. Disable the firewall: NETGEAR routers do a better job.