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Support Settings Accessibility Services for Customers With Disabilities

Introduction

Comcast envisions the "Smart Home for Everyone" where we enable Accessibility through universal design application across products to enhance value for all customers, regardless of service or platform. We’re committed to providing accessible services for our customers, including those with disabilities.

At Comcast's Accessibility Center of Excellence, we are available to assist and offer support in the following areas for our customers with disabilities:

Closed Captioning (CC)

Closed captioning displays the audio portion of a video program, including dialogue, narration and sound effects, as text on your TV screen.

Video Description

Video Description refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue. It makes television programs, feature films and other media accessible to people who are blind or visually impaired. See About Video Description.

Billing Services and Exceptions

Request a Braille or Large Print Bill

Support for Screen Readers

A screen reader is a type of software that enables those who are blind or visually impaired to interact with mainstream applications, such as web browsers, on both desktop and mobile platforms.

Accessible TV Remotes and TV Channel Lineups

Comcast offers a large-button remote to Accessibility customers upon request, and free of charge. This remote is a third-party device and offers improved readability of the remote keys.

Please see Large-Button Remotes (Big EZ Remote) to learn more about large-button remotes. To request a large-button remote, please contact our Accessibility Center of Excellence.

Comcast also offers Braille and Large Print TV Channel Lineups. To learn more about them, please see Braille and Large Print TV Channel Lineups. To request a Braille or large print TV channel lineup, contact the Comcast Accessibility Customer Support Center by emailing accessibility@comcast.com.

Telecommunications Relay Services and Tools

About Telecommunications Relay Service (Telephone and Video Relay Services (TRS, VRS), TTY/TDD and 711)

Directory Assistance and Operator Services Exemption

If you’re an XFINITY Voice customer and are unable to use a telephone directory because of a visual or physical disability, you may qualify for an exemption from XFINITY Voice Directory Assistance and/or Operator Services charges.

In Massachusetts only, customers over age 65 may also qualify for the exemption.

For more information on how to apply for the Directory Assistance and Operator Services exemption, and to download the Directory Assistance and Operator Service Surcharge Exemption Form, see Directory Assistance.

Readable Voicemail

XFINITY Voice customers who are also XFINITY Internet subscribers can elect to receive transcripts of their voicemail via email. See About Readable Voicemail/How to Get Voice Transcripts.

Support for Third-Party Assistive Technology

Customers who may have physical disabilities may use third-party assistive technology to interact with Comcast XFINITY Voice, XFINITY Internet and XFINITY TV services. The Comcast Accessibility Center of Excellence supports the use of these devices in relation to their continued capability with Comcast products and devices. See Support for Third-Party Assistive Technology.

Customer Help and Support

Our customers with disabilities can access the Comcast Accessibility Center of Excellence between the hours of 9:00 AM to 10:00 PM (Eastern Time) by:


Accessibility agents can assist with all help and support inquiries, including closed captioning, video description services, support for using Comcast services with a screen reader, accessible TV remotes, accessible TV and computer settings and controls, Telecommunications Relay Services and tools, Operator Services and Directory Assistance, support for third-party assistive technology and accessible billing services support.

If you have questions or need further support for any of the topics covered on this page, please reach out to the Comcast Accessibility Center of Excellence.

Find this article at:

http://customer.comcast.com/help-and-support/account/accessibility-services/