Support Settings Comcast's Accessibility Center of Excellence

Introduction

Customers who rely on accessibility services - including Closed Captioning, video description and voice guidance - now have direct access to a specially trained customer support team via Comcast's Accessibility Center of Excellence, dedicated to resolving issues of importance to our customers with disabilities.

Contact the Accessibility Center of Excellence

Customers can reach the center between the hours of 7:00 AM and 12:00 AM ET, seven days a week, by:

Support Services

At the Accessibility Center of Excellence, we are available to assist and offer support in the following areas for our customers with disabilities:

Closed Captioning (CC)

Closed Captioning displays the audio portion of a video program, including dialogue, narration and sound effects, as text on your TV screen.

Video Description

Video description refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue. It makes television programs, feature films and other media accessible to people who are blind or visually impaired. See About Video Description for more information.

X1: Voice Guidance

Voice guidance on XFINITY on the X1 Entertainment Operating System announces on-screen text and options as you use your XFINITY remote control to navigate the X1 interface. See X1 Talking Guide: The Voice Guidance Feature for more information.

Billing Services and Exceptions

Request a Braille or large-print version of bill.

Channel Lineups

Request Braille and Large Print TV Channel Lineups.

Support for Screen Readers

A screen reader is a type of software that enables those who are blind or visually impaired to interact with mainstream applications, such as web browsers, on both desktop and mobile platforms.

Accessible TV Remotes and TV Channel Lineups

Comcast offers a large-button remote to Accessibility customers upon request, and free of charge. This remote is a third-party device and offers improved readability of the remote keys.

Please see Large-Button Remotes to learn more about large-button remotes. To request a large-button remote, please contact our Accessibility Center of Excellence.

Telecommunications Relay Services and Tools

About Telecommunications Relay Service (Telephone and Video Relay Services (TRS, VRS), TTY/TDD and 711).

Directory Assistance and Operator Services Exemption

If you’re an XFINITY Voice customer and are unable to use a telephone directory because of a visual or physical disability, you may qualify for an exemption from XFINITY Voice Directory Assistance and/or Operator Services charges.

In Massachusetts only, customers over age 65 may also qualify for the exemption.

For more information on how to apply for the Directory Assistance and Operator Services exemption, and to download the Directory Assistance and Operator Service Surcharge Exemption Form, see Directory Assistance and Operator Services Exemption.

Readable Voicemail

XFINITY Voice customers who are also XFINITY Internet subscribers can elect to receive transcripts of their voicemail via email. See About Readable Voicemail.

Find this article at:

http://customer.comcast.com/help-and-support/account/accessibility-services/