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Support Settings XFINITY Voice Features: Caller ID with Call Waiting

Introduction

Do you know you can see the number of an incoming call even if you’re already on the phone chatting with someone else? You can, using Caller ID with Call Waiting. Enjoy the convenience of Caller ID and Call Waiting at the same time. Now it’s easy to decide whether to pause your current call to take an incoming call.

Here's How to Use Caller ID with Call Waiting on Your Home Phone

  • While you are on the phone, you will hear the Call Waiting tone when you receive another call.
  • Look for the number of the incoming call – and where available, the name of the caller – on the screen of your Caller ID unit.
  • If you want to answer the second call, press and release the switch hook or Flash button on your home phone.
    • If you don’t answer the second call, it will be forwarded right to voicemail.

Here's How to Turn on Caller ID Push Notifications in the XFINITY Connect App

  1. In Settings, tap on Notifications.
    XFINITY Connect app settings display with prompt to tap Notifications.
  1. Under Notifications, slide the button to turn Push Notifications ON.
    XFINITY Connect app notifications display with prompt to slide on Push Notifications.
  1. After Push Notifications are turned on, a screen will come up offering the option turn on Caller ID notifications. Slide the Digital Voice: Caller ID button to ON. This will activate push notifications for Caller ID for your primary home phone line.
    XFINITY Connect app push notifications options screen.  The Digital Voice: Caller ID button is the third option on the screen.  The description of this button reads: "Incoming calls on your primary Comcast phone line will ring and pop up Caller ID information."
     
Note: If you do not want the Caller ID notifications to display, follow the steps above and slide the Digital Voice: Caller ID button to OFF.

Caller ID with Call Waiting Guidelines

  • You’ll need a compatible home phone that works with Caller ID with Call Waiting. We don’t provide this equipment, but you can purchase one in a local store.
  • Please note that some types of calls can’t be displayed using Caller ID with Call Waiting.
  • You must have must have XFINITY Voice for Caller ID to work in the XFINITY Connect app.
  • Access to manage XFINITY Voice features in the XFINITY Connect app is based on your Comcast ID. A secondary Comcast ID may need to be granted permission by the primary Comcast ID to manage XFINITY Voice features. For details, see Primary and Secondary Accounts and Manage Permissions of Secondary Users.
  • You will be able to receive push notifications for Caller ID whether you are in XFINITY Connect app or outside of it, as long as you are still logged in.

See Also:

Find this article at:

http://customer.comcast.com/help-and-support/account/caller-id-call-waiting/