Support Settings Manage Your Alerts from My Account


Need to change your email address or the mobile number you receive your Comcast alerts on, or the types of alerts you receive? You can change your alert preferences online anytime from the Overview page or the Users & Preferences tab in My Account.

View and Manage All Alerts

Click the Account Activity tab located on the Overview page of My Account to view all your alerts.
Account Activity tab on Overview Page of My Account

The blue bubble in the upper right corner of the tab will indicate the number of new alerts that are waiting to be viewed.
Account Activity tab displays the number of alerts waiting to be viewed.

Upon selecting to view the alerts detail, click on the alert you wish to read. You can then either return to the list by clicking Close or remove the alert from the list by clicking Delete. After a message is read, it will no longer display as bold and the number of unread alerts will decrease.
Account Activity screen displays details about the selected alert.

Manage Text and/or Email Alerts in Users & Preferences

Note: If you want to set up text alerts, you'll need to register your mobile device in the Users & Preferences tab in My Account from a desktop or laptop computer first.

Change Your Text Message or Email Alert Settings Online

  1. Sign in to My Account.
  2. Click Users & Preferences.
  3. In the Manage your alerts box, you can check or uncheck the boxes to set your email and text alerts.
    Manage Your Alerts box displays checkboxes for setting email and text alerts.
  4. Click the yellow Save button.

Change the Email Address You Use for Alerts

You can use any email address to receive alerts.
  1. Sign in to My Account.
  2. Click Users & Preferences.
  3. Click the Add or edit contact information link below your Contact Email address.
  4. Enter and confirm the new email address and click Save Changes.
  5. We’ll send you an email so you can confirm the change to your email address. Click the link in the email to complete the change.
Note: While secondary users with account management rights will be able to make changes to the account, confirmations will go to whatever email address the primary account holder chooses.

To stop all text alerts, simply text STOP to 266278 (COMCST).

Manage Your Alerts on a Mobile Device

You can also manage you alerts in My Account on your mobile device. Simply sign in to My Account and select Manage Alerts.
My Account on a Mobile Device: Manage your alerts Screen

Note: You will not be able to select a text alert until you provide a mobile number on the account and it is successfully activated. You can provide a mobile number by selecting the Get text alerts button. You can also edit the mobile number that you receive text alerts on by selecting edit under the Text alerts will be sent to: field.
My Account on a Mobile Device: Manage your alerts screen displays email and mobile numbers provided by customer

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