Reschedule Your Comcast Appointment
Updated
4/17/2013 4:46:51 PM
by
Comcast Expert
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Introduction
We’ll call to confirm your Comcast appointment, but you can also get in touch with us if you’d like to confirm or reschedule.
How to confirm
If you have an appointment for an installation, a Comcast representative will contact you to confirm. You can also chat live with a customer service representative to confirm or reschedule an appointment.
If you have a scheduled service appointment, you can always cancel or reschedule online. Just click on the Home tab in My Account, log in, and select the Reschedule link located on the Account Profile sidebar of the Overview or Billing & Payments page.
If you ordered services on Comcast.com, make sure you save your confirmation with the dates and times you selected.
Reschedule Service Appointment
- Select the Manage Appointment link on the Overview page or the Reschedule link on the or Billing & Payments page.
- The current appointment is displayed. Select a new date and time and click Confirm.
Cancel Service (Trouble Call) Appointment
- Select the Manage Appointment link on the Overview page or the Cancel link on the Account Profile sidebar of the Billing & Payments page.
- The current appointment will be displayed. Click Cancel this appointment.
- A green confirmation message will display at the top of the page.
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