Support Billing Respond to a Late Payment Notification


Payment is due by the date noted at the top of a bill. When a bill isn't paid on time, we'll send a late payment notification.

What Happens When a Payment is Late

Depending on how overdue a payment is, late fees may be charged or service could be interrupted or disconnected.
What to do

If you have received a late payment notification, missed a payment or are experiencing a service interruption, please contact us to discuss your options.

Please note: It usually takes 48-72 hours to reinstate service once it is interrupted.

Never make a late payment again. Sign up to receive alerts on your mobile phone five days before your billing due date. Add your mobile number here.

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