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Support Billing Set up Automatic Payments

Introduction

Make paying the bills a little easier – set up automatic monthly payments for your Comcast bill and never worry about missing a bill again.

Set up Automatic Payments

My Account customers can set up recurring payments from a checking account, savings account or credit card.

Note: Some markets do not allow recurring payments – this option will not be available in those markets.

  1. Select the Set up automatic payments button at the bottom of the Overview page. (You can also click the Set up automatic payments link on the Billing & Payments page.)
     Set up automatic payments button
     
  2. Choose a payment method.
    Screen displays options for automatic payment methods.
     
  3. Enter the bank/credit and billing information and click Continue.
    • You may also be asked for the Card Verification Value (CVV) number that appears on the back of your credit card.
      Screen displays fields for card number, expiration date, and cardholder's name.
       
  4. Accept the Terms & Conditions and click Continue.
    Screen displays terms and conditions and checkbox for accepting them.
     
  5. Confirmation is displayed - choose the Ecobill preference and click Confirm.
    Screen confirms automatic payment information, offers option to enroll in Ecobill.
     
  6. Accept the terms and conditions for paperless bills (if selected) and click Continue.
  7. A confirmation message appears:
    • A 45-day confirmation message will be shown if you choose a bank account payment method.
      Message that automatic payment may take 45 days to begin
       
    • If you choose a credit card payment option, the confirmation message will be tailored to the credit card used, i.e., My Account will alert you as to which billing cycle automatic payments will begin. Since automatic payments will not start with the current bill, a link to the one-time payments option is also listed on the confirmation page.
      Screen confirms credit card information and offers one-time payment option.
       
  8. Click I'm done.

Manage or Change Billing Information for Automatic Payments

  1. Select the Manage automatic payments button on the Overview page. (You can also click the Set up automatic payments link on the Billing & Payments page.)
    Manage automatic payments button
     
  2. Choose Change payment info.
    Screen offers buttons to change or stop automatic payments.
     
  3. Choose a payment method.
    Screen offers options for source of payment to be changed/stopped.
     
  4. Enter the bank/credit and billing information and click Continue.
    Screen displays fields for bank account holder's name, bank routing number, and bank account number.
     
  5. If you choose to change or cancel a credit card as the automatic payment method, you will not be allowed to do so on the actual bill due date because the payment is already being processed.
  6. Accept the Terms & Conditions and click Continue.
  7. Confirmation is displayed. Click Confirm.
    A screenshot displaying Comcast and bank account information that confirms monthly payments is displayed.
     
  8. Click I'm done. The below 45-day message will only be shown when you are changing to a bank account payment method:
    Message that automatic payment may take 45 days to begin.
     
    Changing to a credit card will display the messaging below:

    No account balance:
    New automatic payment settings are displayed.

    Account balance remaining:
    A screenshot displays confirmation of account settings changes.
To cancel automatic payments:
  1. Select the Manage automatic payments button on the Overview page. (You can also click the Set up automatic payments link on the Billing & Payments page.)
  2. Choose Stop my automatic payment, then choose Yes, stop automatic payments when the confirmation message appears.
    Message requests confirmation of stopping automatic payments.
     
  3. To finish, click I'm done. Or click Set up automatic payments again if you selected this option in error.
    A message that automatic payments have been stopped is displayed. It asks if the customer would like to set up automatic payments on another account.

     

Find this article at:

http://customer.comcast.com/help-and-support/billing/setting-up-auto-payments/