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Support Billing Change or Stop Your Automatic Payments Online

Introduction

When you set up automatic online payments for your Comcast bill, you always have the option of changing or stopping them. Find out how.

Before you get started, remember only users with permission to view or pay bills can make, change or stop payments online.

Stop your automatic payments:

  1. Sign in to My Account.
  2. Click Billing & Payments.
  3. Select the Manage automatic payments link.
  4. In the new window, click Stop my automatic payment.
  5. To confirm, click Yes, stop my payments.
  6. Click I'm done to finish.
Change the payment method for your automatic bill pay:

Note: When you change your payment method for automatic payments, we have to stop the old payment method and start a new process for the new payment method. As such, you will not be able to do so on your actual bill due date when a payment is already being processed. Your payments will not start again until your application is approved, which can take up to 45 days. My Account will display an amount of time that is specific to your credit card, when possible.
  1. Sign in to My Account.
  2. Click Billing & Payments.
  3. Select the Manage automatic payments link.
  4. Click Change payment info.
  5. Choose your payment method and enter the required information. Click Continue.
  6. Read the Terms of Service, check the box to accept, and click Continue.
  7. Review your payment information and click Confirm new settings.
  8. A confirmation will appear so you know the payment was processed. Note any processing time for the payment.
  9. Depending on your selections, you may have further options on the page. You can also print the page for your records.
  10. To finish, click I'm done.
To stay on top of your one-time payments, you can sign up to receive mobile alerts on your phone that notify you when a bill is ready and when a payment is due. Add your mobile number here.

Find this article at:

http://customer.comcast.com/help-and-support/billing/switching-to-auto-pay/