Understanding Your Bill

A guide for all the information your bill includes

Use the numbered key above to find the portion of the bill you’d like explained.

Click on the link for more information.

1. News from Comcast
   This section contains important messages about your account.
2. "One-Stop Shop" Box
   This shows you a snapshot of your key billing information.
3. Monthly Statement Summary
   This section lists the total amount due on the account, and provides a breakdown of the previous balance, last payment, new charges, and payment due date.
4. New Charges Summary
   This section provides a summary of all new charges for your current billing period, including applicable recurring charges, prorates, credits, taxes, surcharges, and fees.
5. Savings Message
   If you are taking advantage of a promotion or receive any discounts, this section may show your savings in comparison to Comcast’s full service rates. This section may not appear in all areas.
6. Payment Slip
   Return this slip with your payment if you are paying by check or money order.
7. Service Details
   Get detailed information about new charges listed by product for your current billing period.
8. Partial Month Charges & Credits
   If you add or remove a service during your billing period, partial month charges or credits for those services are listed here. This section does not appear on every bill.
9. Other Charges & Credits
   This section includes fees not covered in other areas of your bill, like installation fees and any credits to your account. This section does not appear on every bill.
10. Taxes, Surcharges & Fees
    This section lists a breakdown of taxes, franchise fees, and other fees that apply to your Comcast services.

1. News from Comcast

Check this section for important messages about your account, like account or service changes, price adjustments, legal notifications and more.

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2. “One-Stop Shop” Box

Key features:

• Your account number.
• Billing date is the date your bill was generated - not the due date.
• Unpaid balance is the past due balance (if any) on your account.
• Total amount due is the total amount due on your account, including any past due balance and new charges.
• Payment due by is the payment due date for the current billing period. Note: Any unpaid or past due balance is due immediately.

If you are enrolled in Autopay, this section will state “Autopay” and reflect the date your payment will be deducted from your credit card or bank account.

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3. Monthly Statement Summary

Key features:

• Previous balance is the balance from your last statement.
• Payment is the amount of the last payment we received, and the date it was posted to your account.
• Unpaid balance is the past due balance (if any) on your account as of the billing date.
• New charges is the total balance for your current billing cycle only. This does NOT include any past due balance. Note: If your statement reads “See below,” please look for the New Charges Summary for additional details.
• Total amount due is the total amount due on your account, including any past due balance and new charges.
• Payment due by is the due date for the current billing period. Note: Any unpaid or past due balance is due immediately.

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4. New Charges Summary

Note: The information displayed will vary depending on the products and services on your account. Following is a sampling of items that may appear in this section.

• XFINITY Bundled Services is the monthly charge for your XFINITY bundle, like the Double or Triple Play.
• Additional Services lists the monthly charge for items that are not included in your bundle, such as equipment fees, XFINITY On Demand charges and XFINITY Signature Support.
• Partial Month Charges and Credits will appear if any changes were made to your account during the previous billing cycle.
• Other Charges and Credits will include other charges applied like credits, installation fees, trouble call fees and late fees.
• Taxes, Surcharges and Fees includes local and state taxes, franchise fees, FCC fees and other fees associated with your services and your local area.

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5. Savings Message

If you are taking advantage of a promotion or receive any discounts, this section may show your savings in comparison to Comcast’s full service rates.

Note: This section may not appear in all areas.

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6. Payment Slip

Return this slip with your payment if paying by check or money order. Please do not mail cash. Cash payments may be made at your local Comcast Service Center.

Note: Don’t forget to write your account number on your check or money order.

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7. Service Details

Note: This information is specific to the products and services on your account. The billing period dates are listed next to each product description. 

The following is a sampling of items that may appear in this section:

• XFINITY Bundled Services lists the monthly charge for your XFINITY bundle, like the Double or Triple Play.
• XFINITY Internet lists Internet service charges when XFINITY Internet is not included in a bundle. This includes the regular monthly charge and equipment rental fees.
• XFINITY Voice lists XFINITY Voice service charges when XFINITY Voice is not included in a bundle. This includes the regularly monthly charge, modem charges, collect calls, Directory Assistance, international charges and a regulatory recovery fee.
• Additional Services includes any additional services that are not included in your bundle price. You may see:
  • XFINITY TV services such as equipment charges, XFINITY On Demand purchases, DVR, premium channels, etc.
  • XFINITY Internet services such as modem and router rental, speed tiers, etc.
  • XFINITY Voice services such as XFINITY Voice modem rental, collect calls, Directory Assistance, international charges, etc.

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8. Partial Month Charges & Credits

Since Comcast bills for recurring charges in advance, the partial month charges on the statement reflects charges for changes made by you or by Comcast during the previous billing period.

Key features:

• Service that was added or removed.
• Date of addition or removal.
• Number of days that the addition or removal affected the previous billing period.
• Cost per day after adding or removing the service.
• Total charge or credit for the added or removed service for the previous billing period.

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9. Other Charges & Credits

This section will only appear if there are relevant charges to display.

Key features:

• Credits applied to your account.
• Installation and Service fees for in-home visits.
• Other fees including Comcast Customer Guarantee credits, returned check fees, late fees, reactivation fees and convenience (agent assisted) fees.

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10. Taxes, Surcharges & Fees

Key features:

• Includes local and state taxes, franchise fees, FCC fees and other fees associated with your services and your local area.

Note: These fees are linked to the specific products and services and may vary by area. For a full description of these taxes, visit our Taxes, Fees and Surcharges page.

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For more information

For additional information about what to expect on your first bill, click here. If you have questions about a specific charge on your bill, you can click here to chat with an agent now, or call us at 1-800-XFINITY (1-800-934-6489).

For more information on this topic, please visit our Help and Support Forums.