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This article provides an overview of the information that will appear on your bill each month, so you'll know exactly what you're paying for and what to expect. We'll also explain things that may differ from your regular monthly rate, like adding new services or one-time charges for things like XFINITY On Demand movies.
Use the numbered key above to find the portion of the bill you’d like explained.
Click on the link for more information.
1. News from Comcast
Check this section for important messages about your account, like account or service changes, price adjustments, legal notifications and more.
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2. “One-Stop Shop” Box
If you are enrolled in Autopay, this section will state “Autopay” and reflect the date your payment will be deducted from your credit card or bank account.
3. Monthly Statement Summary
4. New Charges Summary
Note: The information displayed will vary depending on the products and services on your account. Following is a sampling of items that may appear in this section.
5. Savings Message
If you are taking advantage of a promotion or receive any discounts, this section may show your savings in comparison to Comcast’s full service rates.
Note: This section may not appear in all areas.
6. Payment Slip
Return this slip with your payment if paying by check or money order. Please do not mail cash. Cash payments may be made at your local Comcast Service Center.
Note: Don’t forget to write your account number on your check or money order.
7. Service Details
Note: This information is specific to the products and services on your account. The billing period dates are listed next to each product description.
The following is a sampling of items that may appear in this section:
8. Partial Month Charges & Credits
Since Comcast bills for recurring charges in advance, the partial month charges on the statement reflects charges for changes made by you or by Comcast during the previous billing period.
9. Other Charges & Credits
This section will only appear if there are relevant charges to display.
10. Taxes, Surcharges & Fees
Note: These fees are linked to the specific products and services and may vary by area. For a full description of these taxes, visit our Taxes, Fees and Surcharges page.
For additional information about what to expect on your first bill, click here. If you have questions about a specific charge on your bill, you can click here to chat with an agent now, or call us at 1-800-XFINITY (1-800-934-6489).
For more information on this topic, please visit our Help and Support Forums.
You may notice that your first Comcast bill is higher than your monthly rate, or see unfamiliar charges.
Do you have questions about the Surcharges and Fees on your Comcast bill? Learn more about fees and surcharges are that appear on your Comcast bill here.
Learn more about your Comcast bill, and get answers to your Comcast bill questions here.
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