Most common XFINITY On Demand error codes

Updated 3/28/2013 8:13:24 PM by Comcast Expert
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Introduction

We apologize for the inconvenience this error has caused. Please see the list below of the most common XFINITY On Demand error codes and troubleshooting steps you can try. If the error you are receiving is not listed below or if these troubleshooting steps do no resolve the issue, please contact us.

You could also try watching the XFINITY On Demand program online at Xfinity.com/tv or use your mobile device to watch it on the XFINITY TV Player app. Please note that not all content is available on all devices.

Most common XFINITY On Demand error codes



Error Code
Troubleshooting Steps
CL-7 
CL-13 
CL-14 
CL-17 
CMOD-4 
ERR-2 
ERR-4 
ERR-7 
ERR-14 
ERR-16 
ERR-17 
ERR-65532 
SRM-18 
SRM-8017 
VM-255
  1. Try tightening the connections from the wall into the set-top box and the set-top box into the TV. Try to order the XFINITY On Demand selection again.
  2. If the error persists, unplug your set-top box for one minute and then plug it back in. Once, the on-screen guide populates, please try to order the XFINITY On Demand selection again.
Error Code
Issue
CL-16 
CMOD-2 
CMOD-5 
CMOD-8 
SRM-2 
SRM-8 
SRM-20 
SRM-24
SRM-8001 
SRM-8012 
SRM-9001
  1. Try the XFINITY On Demand selection again in a few minutes.
  2. Select the regular or standard-definition (SD) version of the program.
Error Code
Issue
CMOD-54001 
CMOD-54002
ERR-36895
  1. We apologize. We're unable to process your request due to a set-top box error on our side, please contact us to resolve the issue.
Error Code
Issue
ERR-36896
  1. Please view the status of your account and, if necessary, make a payment on any outstanding balance.
  2. If your account is in good standing, please contact us for additional troubleshooting.

 

 

 

 

 

 

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