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Support XFINITY TV Most Common XFINITY On Demand Error Codes

Introduction

We apologize for the inconvenience this error has caused. Please see the list below of the most common XFINITY On Demand error codes and troubleshooting steps you can try. If the error you are receiving is not listed below or if these troubleshooting steps do not resolve the issue, please contact us.

You could also try watching the XFINITY On Demand program online at the XFINITY TV Go website or use your mobile device to watch it on the XFINITY TV Go app. Please note that not all content is available on all devices.

If you have the XFINITY on the X1 Entertainment Operating System, see Find and Troubleshoot Error Codes for more information on how to get help with error codes.

Most Common XFINITY On Demand Error Codes


Error Code Error Message and Troubleshooting Steps
CL-13
CL-0x000d
CL-0x0011
CMOD-4
CMOD-8
CMOD-54001
CMOD-54002
CMOD-0x0004
CMOD-0x0008
CMOD-0xD2F1
CMOD-0xD2F2
ERR-6
SRM-20
SRM-24
SRM-0017
SRM-8012
SRM-8017
SRM-9001
SRM-0x0020
SRM-0x000c
SRM-0x8012
SRM-0x9001

 
We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or try a different one. For more information and further assistance, please visit Comcast.com/help. Error code (****)

Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.
Error Code Error Message and Troubleshooting Steps
CMOD-0x0007
ERR-7
SRM-8
SRM-65532
SRM-0x0008
SRM0xfffc
VM-255
VM-0x00ff
We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit Comcast.com/help for more information and further assistance.  Error code (****)

Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.
Error Code Error Message and Troubleshooting Steps
ERR-36895
ERR-36896
SRM-0x901F
SRM-0x9020
A subscription for this channel is required to view this program. For ordering information, please call 1-800-Comcast or visit Comcast.com/help. We apologize for any inconvenience. Error code (****)

Please contact us to add this package to your Comcast subscription.
Error Code Error Message and Troubleshooting Steps
CL-7
CL-0x0007
ERR-0
We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit Comcast.com/help for more information and further assistance.  Error code (****)

Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.
Error Code Error Message and Troubleshooting Steps
CL-14
CL-0x000e
SRM-8001
SRM-0x8001
We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit Comcast.com/help for further assistance. Error code (****)

Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please contact us.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/top-video-on-demand-error-codes/