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Support XFINITY TV About CableCARDs

Introduction

CableCARD-ready devices can be purchased at retail stores, but the CableCARD, which is necessary to activate the video service, is provided by Comcast.

CableCARD Frequently Asked Questions

What is a CableCARD?
A CableCARD is a unidirectional device roughly the size of a credit card that can be used with a CableCARD compatible retail device (e.g., TiVo devices or CableCARD-ready televisions). This offers you the choice of purchasing a compatible CableCARD device from a retailer to access XFINITY TV services, instead of leasing a Comcast digital converter or digital adapter. If you choose to use a CableCARD device instead of using a Comcast digital converter or digital adapter, you will only be able to receive one-way digital cable channels and may have limited access to features such as XFINITY On Demand or the On-Screen Guide.

Note: Certain TiVo devices, including the Premiere (Series 4) and Roamio (Series 5) DVRs, have access to XFINITY On Demand in select Comcast markets, and come with a proprietary on-screen guide. For more information on TiVo devices, please visit the TiVo website. Additional CableCARD devices, including Ceton and CableCARD TVs, may also receive XFINITY On Demand and other features. Please refer to the documentation provided with your CableCARD ready device for additional information. 

Why is Comcast offering CableCARDs?
Comcast is committed to supporting CableCARD retail devices, such as CableCARD-ready televisions. By supporting CableCARDs, Comcast is able to provide you with more choice.

If I have a CableCARD, do I still need my digital set-top box to get Digital Cable?
You may choose to use a CableCARD device instead of a Comcast digital converter or digital adapter to access XFINITY TV services.  If you choose to use a CableCARD device instead of using a Comcast digital converter or digital adapter, you will only be able to receive one-way digital cable channels and may have limited access to features such as XFINITY On Demand or the On-Screen Guide.
 
Note: Certain TiVo devices, including the Premiere (Series 4) and Roamio (Series 5) DVRs, have access to XFINITY On Demand in select Comcast markets, and come with a proprietary on-screen guide. For more information on TiVo devices, please visit the TiVo website. Additional CableCARD devices, including Ceton and CableCARD TVs, may also receive XFINITY On Demand and other features – please refer to the documentation provided with your CableCARD-ready device for additional information.

Can I purchase a CableCARD, and if so, where?
CableCARD-ready devices can be purchased at retail stores, but the CableCARD, which is necessary to activate the video service, is provided by Comcast. The CableCARD can be provided as part of a professional installation or self-installation. Chat with us to schedule an appointment.

Will I get all of the features and services with a CableCARD that I currently enjoy with my Digital Cable service?
If you prefer to use a CableCARD compatible retail device instead of a digital converter from Comcast, you will only be able to receive one-way Digital Cable channels and may have limited access to features such as XFINITY On Demand or the On-Screen Guide

Note: Certain TiVo devices, including the Premiere (Series 4) and Roamio (Series 5) DVRs, have access to XFINITY On Demand in select Comcast markets, and come with a proprietary on-screen guide. For more information on TiVo devices, please visit the TiVo website. Additional CableCARD devices, including Ceton and CableCARD TVs, may also receive XFINITY On Demand and other features – please refer to the documentation provided with your CableCARD-ready device for additional information. 
 
Does CableCARD offer Parental Controls?
The CableCARD does not have parental control functionality – although Comcast does pass V-Chip data to the CableCARD device. V-chip is a generic term for technology used in television set receivers which allows the blocking of programs based on their ratings category. It is intended for use by parents to manage their children's television viewing. Please check the owner’s manual or manufacturer for your CableCARD device to learn about what Parental Control functionality may be available.

Will CableCARD work with the picture-in-picture functionality of my digital-cable-ready TV?
Yes, picture-in-picture should work with a CableCARD.

Why does my on-screen guide look different from the Digital Cable set-top box guide?
CableCARD compatible retail devices often use an on-screen guide specific to the manufacturer, which is different from the guide provided by Comcast.  As a result, the program guide may not always match Comcast's On-Screen Guide.  For more information on your on-screen guide functionality and features, please consult your owner's manual.

How much will I be charged to use a CableCARD?
The first CableCARD in a retail device (e.g., TiVo devices or CableCARD-equipped televisions) is provided at no additional charge to Comcast customers. If a second CableCARD is needed for the same device (e.g., TiVo Series 3 boxes), there is a nominal fee for the additional card. Check your local market pricing for this information. Again, this only applies to a second CableCARD in the same device.

Note: If you subscribe to a video service level above Limited Basic and you have additional televisions connected to XFINITY TV service there will be an additional monthly service charge for your additional television outlets regardless of whether you lease equipment from Comcast or provide your own retail devices. If, however, you own a retail device, including a CableCARD device (e.g., TiVo or CableCARD-equipped television) with an activated CableCARD installed and are subscribing to a XFINITY TV service that includes equipment as a part of the service, Comcast will issue you a monthly Customer Owned Equipment credit.

Will I receive an equipment credit if I bring my own CableCARD compatible retail device?
If you own a CableCARD device (e.g., TiVo or CableCARD-equipped television) with an activated CableCARD installed and are subscribing to a XFINITY TV service that includes equipment as a part of the service, Comcast will begin issuing a monthly Customer Owned Equipment credit to your account.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/about-cablecards/