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Support XFINITY TV Braille and Large Print TV Channel Lineups

Introduction

Braille and large print versions of our local XFINITY TV channel lineups enable customers who are blind or have low vision to read channel numbers and station names in an accessible format. These documents are available to customers at no additional charge.

Frequently Asked Questions

What is a channel lineup?
A channel lineup is a hard copy of the XFINITY channel lineup for your service area. These documents contain all channels available in your area, not just the ones included in your service package, and are displayed in three columns: Channel Number, Network and Call Letters. Channels are listed sequentially.

How is a Braille channel lineup different than a standard channel lineup?
A Braille TV channel lineup is embossed in Braille, a tactile writing system in which characters are represented by a configuration of dots. Braille documents are typically embossed on a thick paper stock so that the characters can be felt as the reader moves his or her fingers along the lines of Braille text.

How is a large print channel lineup different than a standard channel lineup?
A large print TV channel lineup is printed in 18 point font to enable readability for customers with low vision.

How do I request a Braille or large print channel lineup?
To request a Braille or large print TV channel lineup, contact the Comcast Accessibility Customer Support Center by emailing accessibility@comcast.com.

Once your channel lineup has been formatted and printed, it will be shipped directly to the address listed on your account (or alternate address, if you provided one when making the request). Please allow 10 business days for formatting, printing and delivery to be completed.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/braille-channel-lineups/