What to do if your cable is out

Tips

• See if the electricity is on.
• Double-check that the TV is plugged in.
• Make sure all cable connections are securely fitted.
• If your TV is hooked up to a cable box or VCR, confirm the TV is on the right channel.
• If you have a cable box, make sure the channel number is lit in the channel window. If you have a digital cable box and there is a "0" in the channel window, it means the box isn't able to receive information.  
• Check all your TVs to see if the problem is with one TV or all of them. If the cable isn't working on all your TVs, the problem is probably outside of your home. 
• Check with your neighbors to find out if they're having a problem or if only your cable is out. 

If your cable is still not working after you do these checks, you should call your local customer service number for help and to report the outage. You can also call Comcast customer service at 1-800-XFINITY (934-6489) or chat with us.

Note: If your cable service is out, your high-speed Internet service will be out as well.