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If your cable or Internet isn’t working, there are a few simple fixes you can try.
Remember that if your cable service is out, your high-speed Internet service will be out as well.
Before you try any fixes, check if a service outage has been reported in your area by signing in to My Account. If you've registered your mobile phone number, you can also text OUT to 266278 (COMCST) to check for outages in your area.
If one or more of your services has a red status, there is a known outage in your area. We are already aware of the problem and working to resolve it, so there's no need to contact us.
If your services all show a green status, there are no reported outages in your area, and you can try the troubleshooting tips below.
If there are no reported outages, see if a few quick checks uncover the problem:
You can troubleshoot specific service problems for the following services:
EasySolve is a free XFINITY tool that will help you get the most from your Internet. EasySolve provides automatic updates, do-it-yourself fixes, and service outage resolutions to give you a faster, smoother Internet experience.
Please note: EasySolve is only available for Windows computers.
If you need to contact us, it will be helpful for us to have some information about your outage:
For more information on this topic, please visit our Help and Support Forums.
If you've tried these fixes and your service is still out, please contact us.
Do you want to know how to use your Comcast cable box? Learn more about your Comcast cable box and the cable box user manual here.
What to do if there is an outage in your area.
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