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Support XFINITY TV How to Enable or Disable Auto-Tune Feature on Your Set-Top Box

Introduction

The Auto-Tune feature allows you to change to a channel without having to enter all three or four digits of the channel number. For example, with Auto-Tune enabled, you can go to channel 2 by simply entering the numbers 2, 02, or 002 on your remote control. When Auto-Tune is disabled, you must enter the full three- or four-digit channel number (for example, 0002) or press the OK/Select button after entering the channel number.

Accessing The Auto-Tune Feature

You can access Auto-Tune settings from the Setup menu in the on-screen guide of your XFINITY TV set-top box.

Note: Customers with the XFINITY TV on the X1 Platform guide: When you select a number while in the guide, a Quick Search option appears on the right side of the screen. The Quick Search list displays the channel/station which matches your search (if available), and any other matching channels.  To tune to the channel using Quick Search, press the arrow-down key and select OK. If you don't press any keys within five seconds, the guide will automatically jump to the matching channel.

Enable/Disable Auto-Tune with Most On Screen Guides

To enable or disable the Auto-Tune feature on most XFINITY TV guides:

  • Press Menu twice on your remote control to access the Main Menu.
  • Select Setup.
  • Select Guide Setup.
  • Arrow down to Channel entry method or Channel entry behavior.
  • Select Auto-Tune to enable the feature, or select No Auto Tune to disable the feature.

    The auto tune option is selected
Note: Auto Tune to HD will be disabled if the user does not have an HD set-top box or HD TV. The option to turn the feature on or off in the preferences menu is grayed out in the display.

Using The Auto-Tune Feature with the XFINITY TV on the X1 Platform Guide

If you have XFINITY TV on the X1 Platform, and your guide display matches the image below, follow these steps to select your preferred method of channel-entry:

The menu screen is depicted

Changing the Channel Entry Method to Auto or Manual

  1. From the Main Menu, select Help & Settings.
  2. Select Settings.
  3. Select General Settings.
  4. Navigate to the Channel entry method field.
  5. Select Auto or Manual (based on your preference).

Changing the Channel Entry Method to Always Watch in HD or to Do Not Always Watch in HD

  1. Press the XFINITY button on your remote control.
  2. Select Settings.
  3. Select Device Settings.
  4. Select Video Display.
  5. Select or clear Always watch in HD, depending on your preference.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/enable-disable-autotune/