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Support XFINITY TV Frozen Picture from Unused Cable Box

Introduction

Frozen cable box? Here's what to do.

Unlock the Picture

If you leave your receiver on (and unused) for an extended period of time, your TV picture might freeze. We are aware of this issue and working on resolution. For now, try unlocking the picture by switching away from the frozen channel and then switching back to it.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/frozen-cable-box/