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Support XFINITY TV Mastering the On-Screen Guide

Introduction

This article provides help on how to find something to watch using the guide on your set-top box.

Note: The below features/functions may vary depending on your on-screen guide and model of set-top box.  

Main Menu

Use the Main Menu and Quick Menu to access the features of your on-screen guide.

  1. Press the Menu button on your Comcast remote once to access the Quick Menu and twice to access the Main Menu.
    The on screen guide's main menu is displayed with Messages selected in the bottom-right corner of the menu screen
     
  2. Use the arrow buttons to navigate through the features.
  3. Press OK/Select to make your selection.

View TV Listings

View a full screen of TV listings, or press the OK/Select button while watching TV to view a mini guide.

Programs within the guide are color-coded by type. 

  • Movies display with a purple background
  • Sports programs display with a green background
  • Kids' programs display with a light blue backgroud.
  • Other programs display with a dark blue background.
    TV listings are displayed at the bottom of the screen.  The top-left of the screen shows a description of the selected program.  The current program continues to play in the top-right of the screen.

To navigate within the guide:
  1. Use the four arrow buttons to navigate the TV Listings Grid.
  2. Press the Page up/down buttons to view channels one page at a time
  3. Jump ahead 24 hours at a time by pressing the remote's C button.
  4. Toggle between TV Listings by Time and TV Listings by Channel by pressing the Guide button. 
  5. After finding a program you want to watch, highlight your selection and press OK/Select on your remote to tune to the program.
    • If the program is on at a later time, the Program Information screen will display.
      Program information screen showing the program's name, time, and channel in the top-left.  In the middle of the screen the program description displays.  At the bottom of the screen choose to go back, record, schedule a reminder, watch, add a favorite, or add a parental lock.  The current program continues to play in the top-right corner.

Viewing Pay Per View (PPV) Events

Order by phone, or even better, your remote control.

Search Menu with Pay-Per-View Events

  1. Go to the Main Menu or Search Menu.
  2. Select Pay-Per-View Events.
    Pay-Per-View Events is selected from the menu
     
  3. Highlight the program you want to order and press OK/Select on your Comcast remote.
  4. Select the Buy icon. A reminder is automatically set when a program is ordered.
  5. Return to watching TV by pressing Exit.
  6. Return to the Main Menu by pressing Menu twice.

Cancel a PPV order

  1. Press Menu twice.
  2. Select Pay-Per-View Events.
  3. Highlight the ordered program (it will have a check mark beside it) and press OK/Select on your remote.
  4. Select Cancel.
See listings for the latest Pay-Per-View programs.

See it in High-Definition (HD)

If you have an HD television and an HD-capable set-top box (most HD boxes will say HDTV Capable or HDMI on the front) you're all set to enjoy the clarity of high-definition programming. To find HD programming:

  1. Press Menu and select HD or HD Channel Guide..
    HD Channel Guide is selected from the menu
     
  2. Make your selection to view by guide, time or channel.
To get more from your guide, see Customize Your On-Screen Guide.

XFINITY services not available in all areas. Pay Per View programming not available in all areas and is subject to charge indicated at time of purchase. Programming subject to change. HD programming is limited to the programming provided to Comcast in HD format by the programming provider. Monthly HD equipment charge applies. Converter and remote required for XFINITY On Demand services.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/mastering-on-screen-guide/