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Support XFINITY TV XFINITY On Demand with XFINITY TV on the X1 Platform

Introduction

Enjoy the best selection of current TV shows and hit movies, available on any screen, all included with your XFINITY subscription.  XFINITY On Demand on the X1 Platform from XFINITY set-top box shows beautiful poster art, critic and audience ratings and thousands of XFINITY On Demand movies and TV show choices that are available on your TV. Choose from your favorite networks, genres, just-in and free selections.

Navigating XFINITY On Demand Through X1

On Demand shows are organized by categories such as Featured, Movies, TV, Kids, Music, Sport & Fitness, Networks, Latino and more to make browsing fun and easy. New and popular shows are highlighted in the Featured section, and in the top rows of each category, or you can browse by collection, genre or title. You can also browse shows on specific networks by selecting Networks, organized in categories like Broadcast and Premium, and by A-Z. Finally, search for a title by using the number keys on your remote to spell the name of the program from any screen. Once you find a movie or TV show, scroll down to More Like This to see other similar programs or Cast and Crew to view other shows by the main actors.

When searching through On Demand, you can select a movie or a series and select a Favorite. Then you can access your Favorites in the Saved menu to watch anytime.

Current Guide on the X1 Platform:
X1 Dashboard screen, On Demand tile selected with the current version of the X1 guide

New Guide on the X1 Platform:
X1 Dashboard screen, On Demand tile selected with the new version of the X1 guide

Smart tip: Use the yellow A key on your remote to filter only HD or new titles or sort all of your choices A-Z by popularity (Note: Not available with the new guide on the X1 Platform.)

Click Watch/Rent On Demand to launch the title in the XFINITY On Demand section. Watch will appear if the selection is part of your XFINITY TV subscription. If Rent On Demand appears, there will be a separate charge that you will need to verify before the purchase goes through.

When you rent a movie to watch through XFINITY On Demand, it will be saved for 24 to 48 hours, which means you can view it as many times as you want during that period. When you stop a program, it will be transferred into the Recently Viewed section. To view the program again, press the xfinity button on your remote to access the main menu, then select XFINITY On Demand > Saved > Recently Viewed. Please note that programs of all lengths of are saved with the new guide on the X1 Platform; however, programs under 20 minutes in length are not saved using the current X1 guide.

AnyRoom On Demand

With AnyRoom On Demand, everything within the Saved / Recent menu is available on all set-top boxes in your home. So you can start watching a program in one room, stop it and resume watching in another.

On Demand Purchases - Watch your favorites over and over again.

Now you can purchase many TV shows and movies to own with XFINITY On Demand, weeks before they are available on DVD and for rental. Just add your favorites to your digital library and enjoy them anywhere, on your favorite devices, as often as you want. With XFINITY On Demand Purchases, you can:

  • Buy and stream movies and TV shows on your set-top box
  • Buy, stream and download movies and TV shows on your PC at XFINITY TV Go
  • Stream and download movies and TV shows with the XFINITY On Demand Purchases app for Android and Apple mobile devices.

For more information about purchasing and viewing purchased movies and TV shows, please visit XFINITY On Demand Purchases - Equipment Requirements and FAQs.

Controlling XFINITY On Demand

X1 Platform remote control displays


Use the video control buttons on your Comcast remote control to rewind, fast-forward, stop and pause XFINITY On Demand programs. You can also use the Page Up and Page Down buttons to quickly skip ahead or back in an On Demand show in 10-minute increments.

Note:
On Demand controls are disabled for some popular free TV shows.

Search XFINITY On Demand

From any screen in On Demand, simply start typing the title of the show you are searching for by using the keys on your remote that correspond to each letter. For example, search for HELP by pressing “4357”.

Preventing XFINITY On Demand and Pay-Per-View Orders

You can restrict others from ordering On Demand programs, Pay Per View titles or certain other programs and titles by setting up Parental Controls. Once restricted, certain titles can only be viewed or ordered by entering the Parental Control code or PIN. To set up:

  1. Press the xfinity button on your remote control.
  2. Select Settings.
  3. Choose Parental Controls.
  4. Follow the on-screen instructions if you have not set up a PIN yet.
  5. You can set up both Parental Controls (Locks) and Purchase PINs under Parental Controls Settings.
The PINs manager will allow you to set the PIN for the Parental Control and XFINITY On Demand purchases. Once set up, the Purchase PIN will be required to buy any program. However, you can still watch all free programs without entering your Purchase PIN.

XFINITY On Demand on XFINITY TV on the X1 Platform FAQ's

What if I missed a Pay-Per-View event that I ordered?
You will need to contact Comcast Customer care to cancel the PPV program prior to the start time to avoid being billed for the program.

Can I stop my XFINITY On Demand movie and finish watching it later?
You can save and return to free shows and shows from premium channels you subscribe to at any time in the Saved / Recent menu. Rented programs will also appear in the Saved / Recent menu and you can watch them as many times as you like during the for 24-48 hour rental period. When you stop a program, it will be transferred to the Saved menu. To view the program again, press the xfinity key to access the main menu, then Saved > Recent >.

When browsing On Demand, can I save a show that I may want to watch later?
Yes, as you are searching through On Demand, you can select a movie or a series and select Favorite. Then you can access your Favorites in the Saved menu to watch anytime. Note: For a series, the favorite option will be at the series level under series info.

How can I sort or filter the selections in On Demand?
In a list of On Demand programs, navigate to the top of the list to access filters. You can filter by HD, Price, Accessibility, and New or sort by popularity, recent or A to Z.

How do I find programs I can watch with my premium subscription?
If you want to find a show that is on a specific network, select Networks in the On Demand network. You can browse by Broadcast, Premium, Cable, On Demand, Latino, or just see an A-Z list of our networks. Select the category of networks, and then the network you want to browse to find the show. We have also added a Free to Me filter that you can use to filter collections.

How do I move ahead in an On Demand program to get to a scene I want?
XFINITY On Demand offers four speeds of Fast Forward and Rewind. You can also press the Page Up and Page Down keys to skip ahead or back in 10-minute intervals. This is helpful if are trying to skip ahead to the end of a show. Note: Fast forward and skip ahead are disabled on some popular shows that are available right after they air on live TV.

How do I purchase movies and TV series to own?
XFINITY On Demand offers movies and TV series to own. In the Featured section under On Demand, navigate down to Movies to Own and TV Shows to Own.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/on-demand-on-x1/