Determine if there is an outage in your area

What to do

Customer Central (http://customer.comcast.com) provides you with an easy way to check for service outages. After you log in to your account with your Comcast ID and password, the Comcast Service Health Status tool will display any reported service interruptions affecting your area. If you don't have a Comcast ID and password, you can create one.

If your Service Health Status is green, this means that there are no reported outages in your area. If the service at your home is still unavailable, please follow the below steps to restore your service:

• High Speed Internet - To reset your cable modem, please see: Troubleshooting Your Cable Modem
• Wireless Internet - To reset your router, please see: Basic Information about Comcast Supported Routers, Gateways, and Adapters
• Cable TV - To reset your cable box, please see: Cable Box User Manuals

EasySolve - Free for XFINITY Internet Customers

Now you can download EasySolve, a troubleshooting application for XFINITY Internet. It optimizes your PC, provides outage resolutions and more, giving you a smooth Internet experience.