If your services are out before or after a major storm, or if you have signed in to My Account on Comcast.com and we are showing an outage in your area, it means we are already aware of the problem and are working to resolve it, so there’s no need to contact us.
To Check for Outages
From your mobile device:
- Access My Account
- Tap Connection Status
- Sign in
- Your device will display information about your connection status
If you've registered your mobile phone number to receive text alerts, you may also text OUT
to 266278 (COMCST).
From your computer or laptop:
- Sign in to My Account.
- Your outage information will be displayed on the My Account homepage.
Note: If your cable service is out, your XFINITY Internet service may be out as well.
If there are no reported outages, but you are having problems with your service:
For more tips, see What to Do if Your Cable or Internet is Out
For more information on this topic, please visit our Help and Support Forums