Comcast

Menu
Support XFINITY TV How to Check for a Comcast Service Outage

Introduction

If your services are out due to a major storm, or if you have signed in to My Account on Comcast.com or are using the XFINITY My Account app and we are showing an outage in your area, it means we are already aware of the problem and are working to resolve it as quickly as possible. There’s no need to contact us.

There are 3 easy ways that you can check for a Comcast Service Outage at any time.

XFINITY My Account App

  1. Log in to the XFINITY My Account app.
  2. If there has been an outage detected, the app will display a message right after you log in.
  3. If you are already using the app, a banner will display with the outage status.
    On your Account screen there's a banner displaying a message about a TV outage in your area and below that is a personalized welcome message. Also on the screen is a billing section telling you about your payment status and below that the address to your local service center.

Comcast.com on Any Mobile Device

  1. Access My Account online.
  2. Tap Connection Status.
  3. Sign in.
  4. Your device will display information about your connection status.
If you've registered your mobile phone number to receive text alerts, you may also text OUT to 266278 (COMCST).

Comcast.com on Your Computer or Laptop

  1. Sign in to My Account.
  2. Your outage information will be displayed on the My Account Overview page.
For users with bill pay access:
Over the service type, a message displays in red indicating "Outage Reported". To the right of this is a View link to display additional details.

For users without bill pay access:
A message near the top-left indicates "An outage was reported in your area." At the right of the screen are options to view outage information corresponding to service type (Internet, Voice, etc.)

What's Next?

You may opt to receive an SMS text message alert when the outage in your area is resolved. Simply click the related link provided in the outage messaging located on the My Account homepage.
The Overview tab is selected. On the screen there is a message that states that an outage has been reported in your area and what time it's expected to be resolved. Your address and Account number are also on the screen.

The Connection Status screen; A message states that 'an outage was reported in your area' and what time it's expected to be resolved. Below that it tells you if there was an outage reported for TV, Internet and Voice. There is the option to click on something to 'get a text when service is restored' below that.

Note: If your cable service is out, your XFINITY Internet service may be out as well.

If there are no reported outages, but you are having problems with your service:

For more tips on what to do if your service is out, see What to Do if Your Cable or Internet is Out.

For more information on this topic, please visit our Help and Support Forums.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/outages-in-your-area/