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If your services are out before or after a major storm, or if you have signed in to My Account on Comcast.com and we are showing an outage in your area, it means we are already aware of the problem and are working to resolve it, so there’s no need to contact us.
From your mobile device:
If you've registered your mobile phone number to receive text alerts, you may also text OUT to 266278 (COMCST).
From your computer or laptop:
Please Note: If your cable service is out, your XFINITY Internet service will be out as well.
If there are no reported outages, but you are having problems with your service:
For more tips on what to do if your TV or Internet service is out, click here.
For more information on this topic, please visit our Help and Support Forums.
Is your Comcast cable out or not working? Learn what to do if your Comcast Cable is out and how to fix it here.
If you're having problems with your XFINITY�Home service, it might be due to Internet connection trouble.
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