What to do if there is an outage in your area
Updated
2/8/2013 8:05:07 PM
by
Comcast Expert
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Introduction
If your services are out before or after a major storm, or if you have signed in to My Account on Comcast.com and we are showing an outage in your area, it means we are already aware of the problem and are working to resolve it, so there’s no need to contact us.
To check for outages
From your mobile device:
- Sign in to My Account
- Tap Check for Outages
- Sign in
- Your device will display information about your connection status
If you've registered your mobile phone number to receive text alerts, you may also text OUT to 266278 (COMCST).
From your computer or laptop:
- Sign in to My Account.
- Your outage information will be displayed on the My Account homepage.
What next?
Please Note: If your cable service is out, your XFINITY Internet service will be out as well.
If there are no reported outages, but you are having problems with your service:
For more tips on what to do if your TV or Internet service is out, click here.
For more information on this topic, please visit our Help and Support Forums.