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Support XFINITY TV XFINITY On Demand and Pay Per View Parental Controls

Introduction

You can restrict the purchase of unauthorized orders of XFINITY On Demand and Pay Per View programs by setting up a Purchase PIN (Personal Identification Number). Once a Purchase PIN is set, it must be entered before an XFINITY On Demand or Pay Per View program can be purchased. 

You can also restrict access to XFINITY On Demand by setting up a Service Lock, or restrict access to On Demand programs with specific Movie or TV ratings. 

Note: The below instructions may vary depending on your on-screen guide, but the basic parental control functions should remain the same. View your On-Screen Guide for more details.  

To set up a Purchase PIN

  1. Press the Menu button twice on your Comcast remote control. 
  2. Select Parental Control from the Main Menu.
  3. If this is the first time you are accessing Parental Controls, you will be asked to create a Locks PIN. If you already have a Locks PIN, you will be asked to enter it. 
  4. Highlight and select PINs Setup from the Parental Control menu.
  5. Follow the on-screen instructions to enter a new Purchase PIN.
  6. If you forget your Purchase PIN, call 1-800-XFINITY (1-800-934-6489) to have it reset. 

To set up a Service Lock

  1. Press the Menu button twice on your Comcast remote control.
  2. Select Parental Control from the Main Menu. If this is the first time you are access parental controls, you will asked to create a Locks PIN. If you already have a Locks PIN, you will be asked to enter it. 
  3. Highlight and select Service Locks from the Parental Control menu.
  4. Highlight and select Video On Demand to block access to this service.

To set up Movie Rating or TV Rating Locks

  1. Press the Menu button twice on your Comcast remote control.
  2. Select Parental Control from the Main Menu. If this is the first time you are accessing Parental Controls, you will be asked to create a Locks PIN. If you already have a Locks PIN, you will be asked to enter it. 
  3. Highlight and select Movie Rating Locks or TV Rating Locks from the Parental Control menu. 
  4. Use the arrow buttons on your remote to highlight the ratings you want to lock and press the Ok/Select button. A lock icon will appear next to the ratings you locked, as well as the ratings that are more restrictive.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/parental-controls-with-on-demand-and-pay-per-view/