Whether you’re moving, upgrading devices or cancelling a service, Customer Service Centers can help.
Find a location
You can return Comcast equipment by dropping it off at one of the following:
Customer Service Center: Your equipment will be immediately taken off your account. Find a Customer Service Center close to you.
The UPS Store: UPS will box up the equipment for you and ship directly to us. Please remember to keep your receipt. You can track the progress of your equipment returning back to Comcast via UPS.com with the tracking number provided on your receipt. Allow 2 weeks for the return to fully process on your account.
Note: To locate the UPS Store closest to you, go to https://www.ups.com/dropoff, check The UPS Store box as the only Location Type after you enter your address information and click Find.
If you have already disconnected your Comcast account and still need to return your equipment, you may:
Visit one of The UPS Store locations
Visit a Customer Service Center
Request return boxes by contacting us. The return boxes can be either dropped off at any UPS location or picked up by UPS for a fee.
The UPS Store locations are only
for returning equipment. Find a Customer Service Center
close to you for payments or for equipment pickups, returns and exchanges.