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Support XFINITY TV Support for Third-Party Assistive Technology

Introduction

Because Comcast understands that customers interact with our products and services in different ways in order to get the most out of their XFINITY experience, we offer support for third-party assistive technologies.

About Third-Party Assistive Technology

The Comcast Accessibility Center of Excellence supports the use of these devices and software packages to provide better access to Comcast’s products and services. Moreover, Comcast seeks to continually improve our third-party device support through customer feedback.

If you require help and support for an assistive device, please contact the Accessibility Center of Excellence. Agents will work to find a solution to your issue, and also actively seek your feedback in order to improve Comcast’s scope of support for third party technologies. Agents may ask for the make, model and/or version of your device(s), so please have this information at hand.

Hardware

The Big EZ large button remote is the only third-party hardware that Comcast currently provides directly to customers. Comcast provides this device at no cost to the customer. While several models manufactured by third parties are available on the market and may work with Comcast set-top boxes, Comcast currently ships and provides support for the Big EZ large button remote model.

Comcast customer support will attempt to provide general support for other third-party devices including but not limited to:

  • TTY (Text Telephone) / TDD (Telecommunication Device for the Deaf)
  • Caption telephones
  • Screen readers
  • Sip and puff controllers
  • Foot pedals
  • Motion controllers, such as the LEAP Motion Controller
  • Eye tracking hardware and software
  • Xbox Kinect
  • Voice recognition and dictation
  • Tablet and touchpad interfaces

Customer service representatives will work with customers to troubleshoot general issues, and will refer customers to the device manufacturer’s customer support line for further assistance as necessary.

Software
While Comcast currently does not provide assistive software packages to customers, customer service representatives will work to troubleshoot general issues with third-party software and will refer customers to the software manufacturer’s support line for further assistance as necessary.

Comcast products are tested with the latest versions of JAWS and NVDA screen readers on Windows and VoiceOver on Mac OSX. For mobile apps, we recommend customers use the latest versions of VoiceOver on iOS devices and TalkBack on Android devices. For the best results with all of our products, we recommend that customers have the latest version of their preferred screen reader installed at all times.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/support-for-third-party-assistive-technology/