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Introduction

What should you do if your channel lineup is wrong?

Troubleshooting FAQs

My TV listings are inaccurate

Click the Change button on top of your TV Listings grid and make sure that you have the correct zip code and service area selected. (You can find the name of your service area on your bill) If you have the right zip code and service area selected and your TV Listings are still inaccurate, please create a new topic in our Help and Support Forums that your TV listings are incorrect and include the following information:

  • Your zip code
  • Your Service area
  • Examples of what channels are incorrect/missing and where they should be
 
I select a favorite on the TV Listings page, but it is saving multiple channels

Our favorites feature checks your favorite selections against the rest of the channel lineup, and adds other channels that have the same call signs to your favorites as well. We do this so that you can identify all of the channels, including HD channels, where you can watch your favorite shows. 
Some lineups actually have network channels (including CBS, NBC, etc) on three or four different stations, which would make a favorites list look repetitive. Unfortunately right now, there's no way to "un-favorite" one without the other(s). We're working on making this feature more customizable in the future.
 

My TV listings are incorrect even though the right Time Zone is selected

On our TV Listings page, click on the Change button on top of the grid, and re-enter your zip code. Right next to the zip code, there is a drop-down list of Time Zones. Re-select your time zone from the drop-down menu and then click the Save button. This refresh should correct your TV listings.
 

 I clicked the "Clear Filters" button on the TV listings page but it is not responding

  1. Un-favorite all of your channels
  2. Log out
  3. Log back it
  4. Re-create your favorites

The filters should now be working correctly.
 

My favorite channels are not saving on the TV listings page

Make sure that your browser is not deleting cookies upon exiting. If it is deleting cookies, your favorites will not save.

 

 

If none of the above worked and you are still having issues, please reach out to us on our Help & Support Forums and we will further assist you.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/troubleshoot-incorrect-channel-lineup-on-dvr/