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Support XFINITY TV Turning Closed Captioning On or Off

Introduction

Learn how to turn on and off the closed caption (CC) feature online or on your TV.

Closed Caption Availability by Equipment

Turning on the closed caption feature depends on what kind of cable box and TV you have. We've outlined a few of the different setups to help point you in the right direction if you get Comcast service.
Note: Audio connections are not shown in the illustrations below.

Without using a cable box:
Image shows how to connect cable to standard definition or high definition TV.

You’ll use the closed captioning features built into your TV. They have nothing to do with your cable service.

With Standard Definition or DTA:
Image shows how to connect set-top box or DTA to standard definition TV.

You’ll need to use the closed captioning features built into your TV. It is likely that the standard definition cable box or Digital Adapter is unable to send and receive closed captioning.

On Standard Definition TV with High Definition or High Definition DVR:
Image shows connection between Standard Definition set-top box and HDTV.

You can use either the cable box or the TV to turn closed captioning on or off. If you accidentally turn closed captioning on in both, you’ll see a double layer of captions.

On High Definition or High Definition DVR:
Image shows connection between a high definition set top box and a high definition TV

You’ll need to use the cable box. Closed captioning should be turned off in your TV to avoid the chance of double layers of captions.

With a CableCARD:
Image shows connection between CableCARD device and HDTV.

You’ll need to use the CableCARD device to turn closed captioning on or off.

Enable or Disable Closed Captioning

Closed Captioning online at XFINITY TV Go

Select a video to watch on the XFINITY TV Go website. If closed captioning is available, a message will appear in the bottom right position of the video screen when the video begins playback:
Image shows Closed Captioning option in lower right corner. 

Selecting the CC icon Closed Captioning icon enables closed captions. Selecting it twice will disable closed captions.
Image shows program with closed captioning enabled. 
For additional information on Closed Captioning support, see Closed Captioning Assistance 

Setting up Closed Captioning for the a30 Guide

Closed captioning can be enabled on all Motorola High Definition (HD) and HD/DVR equipment. Closed captioning on all other equipment will always need to be activated via the television set.

To enable closed captioning:
  1. Access the TV Guide Main Menu.
  2. Using the arrow keys, navigate to Setup and press OK/Select on the remote control.
  3. Navigate to Closed Captioning Setup using arrow keys and press OK/Select.
    Closed Captioning Setup screen displays.
     
  4. Using the remote control, modify the Closed Captioning and Background settings as needed and press OK/Select to confirm the settings.
    Closed Captioning and Background Options display
     
  5. Modifying additional settings such as font size, color, service selection, etc. still requires accessing the set-top box Diagnostics menu.  Press the Power key to turn the set-top box off and then press the Menu key on the set-top box.
Note: This new feature is only available on HD and HD/DVR set-top boxes. Standard Definition boxes must continue to use the Closed Captioning feature built into the TV.

Setting up Closed Captioning for s25 Guide

The s25 guide has a subtitle menu screen that will allow you to enable subtitles (closed captioning) through the set-top box.

To enable or disable closed captioning:
  1. Access the Main Menu by pressing the Menu button twice.
  2. Select Setup.
  3. Navigate through the pages to access the Subtitle Setup screen. The Subtitle Setup screen is on page 1 or 2 of the Setup Menu (on page 2 on DVR set-top boxes, on page 1 on non-DVRs).
  4. Use the arrow keys to toggle subtitles Off and On.
    Note: With the Avenger patch release, the language selections will change from English and Espanol to Primary and Secondary. The Primary language will be based upon the primary language of the channel (e.g., USA Network's primary language would be English while Telemundo's primary language would be Spanish).
    Subtitle Setup screen shows Primary language selected.

    Subtitle Setup screen shows Secondary language selected.
  1. Refer to the TV manufacturer’s instructions if this does not activate closed captioning.

Setting up Closed Captioning with the On-Screen Guide 2.0

To set up Closed Captioning:
  1. Select Help and Settings from the Main Menu.
  2. Select Settings.
  3. Scroll to the bottom of the list and select Closed Captioning Settings.

Setting up Closed Captioning with the XFINITY TV on the X1 Platform Guide

To enable/disable Closed Captioning with the XFINITY TV on the X1 Platform Guide:
  1. Press the Down arrow button on the remote control to launch the Trick-play bar. 
  2. Scroll to the left to highlight and select the CC soft key to enable/disable Closed Captions.
OR
  1. Press the xfinity button on the remote control while viewing any screen to go to the Main Menu.
    XFINITY remote control is displayed.
  2. Select Settings.
  3. Select Device Settings.
    Device Settings are displayed 
  4. Select Closed Captions.
  5. Use the arrow button to highlight the Closed Captioning checkbox and then press OK/Select to place a check-mark in the box. 
  6. Once the checkbox has been marked, you can modify the font, font edge, background and language settings: 
    Device Settings displays with Closed Captioning Options

Setting up Closed Captioning for the HD DTA On Screen Guide

Users can access enhanced closed captioning settings via the HD DTA. Closed captioning on Standard Definition DTAs will always need to be activated via the television remote control. To enable closed captioning:
  1. Press the xfinity button on the remote control.
  2. Select Closed Captioning in the Setup menu.
    Option to select closed captioning and closed captioning options are displayed in the Setup menu.
     
  3. Choose Auto or Custom settings. Upon selecting Auto, you will see the default captions settings (font, color, background, etc.). Upon selecting Custom, you can change any of the available settings you wish.
    Options to enable or disable the closed captioning display is shown.

Adjusting TV User Settings

In addition to the setting on the set-top box, the settings on the TV also need to be adjusted. This allows you to set up closed captioning and toggle between the video settings and resolution output.
  1. To access user settings, turn OFF the set-top box; it will remain in standby mode.
  2. Press Guide on the remote while the set-top box is in standby mode. Or, press Channel Up + Channel Down simultaneously on the front panel of the set-top box.
  3. Set up the video settings and resolution output.
    • Video Settings: Configure the settings to the TV type. 4:3 Letterbox, 4:3 PAN/SCAN, or 16:9 wide-screen.
    • Resolution Output: Configure the HDMI/YPbPr output to 480p std, 480i std or 1080i.
    • 4:3 Override: Off, 480p, 480i, 1080i.
  4. Use the arrow keys on the remote to select the appropriate settings.

Listing of Set-Top Boxes That Have the Closed Captioning Enable or Disable Option

The on-screen menu will enable Subtitles (closed captioning). Closed captioning can be enabled or disabled on only the following HD set-top boxes including HD/DVR's when the cable box is connected using HDMI or component cables.
  • 3250 HD
  • 4250 HDC
  • 8000 HD
  • 8010 HD
  • 8300 HD
  • 8300 HD MR
  • 8300 HDC
  • Cisco RNG150
  • Cisco RNG200

If any of the above listed set-top boxes are connected via a standard definition connection (example, S-Video, coax/RF, or composite video connections), enable closed captioning through the TV.

Closed captioning on the following SA/Cisco equipment will always need to be activated via the TV.
2000 HD 3200 SD
2000 3250
2010 4200 SD
2100 4250 C
2200 8000 SD
3000 8010 SD
3100 8300 SD
3100 HD 8300 SD MR

If you have one of the above set-top boxes, you will be able to see the Subtitle menu. However, toggling subtitles to On, will not activate closed captioning through the set-top box – you will have to enable it through the TV.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/turning-closed-captioning-on-or-off/