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Support XFINITY TV The Comcast Digital Migration

Introduction

Here's how you'll be affected by the Comcast Digital Migration.

What is the Digital Migration?

In some markets, we're upgrading our network to include only those channels available as part of the Expanded Basic channel lineup. In others, we're upgrading both the Expanded Basic and Limited Basic channels to all digital.

You'll receive a letter in the mail explaining which applies to you, but we've also provided an outline of the changes below.

If . . . Then . . .
You have a TV(s) connected straight to the wall without a digital device (cable box, digital adapter, or CableCARD)
 
You'll need a digital device on each TV to continue receiving the Limited Basic or Expanded Basic channel lineup.
All your TVs are connected to a digital device (cable box, digital adapter, or CableCARD) 
 
You're covered! No action is required.
Your TV has a Digital QAM tuner
 
You'll need a digital device on each TV to continue receiving the Limited Basic or Expanded Basic channel lineup.

Exception: If your market has not yet been encrypted, you will be able to access the Limited Basic channel lineup.

(Note: Encryption is the process of encoding programming in such a way that it will prevent individuals from receiving our programming and services without authorization and payment.)

Note: The Digital Adapter does not support HD signals. Comcast offers HD cable boxes for a monthly service fee that provide access to over 1,000 HD choices. If you wish to keep access to broadcast HD channels, you can continue to receive the Limited Basic channels (including broadcast HD) without Comcast equipment, but Expanded Basic channels or higher channel levels wouldn't be accessible.

However, some HD television sets have multiple RF inputs, which allow you to use a splitter on the incoming cable feed. Visit Add Comcast Services to learn more.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/who-is-affected-by-digital-migration/