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Support XFINITY TV X1 DVR with Cloud Technology: General FAQs

Introduction

The X1 DVR with Cloud Technology is a new DVR that functions like a regular DVR, but also includes new features like streaming recordings to mobile devices and computers and downloading recordings to mobile devices in the home.

Note: X1 DVR with Cloud Technology is available only to a limited number of customers in select Comcast areas at this time.

Frequently Asked Questions

What is X1 DVR with Cloud Technology?
The X1 DVR with Cloud Technology is a DVR that includes new features like the ability to record programs in the "cloud," then stream the recordings to mobile devices and computers while in the home. In addition, customers can download DVR recordings to mobile devices to watch anywhere.

Where is X1 DVR with Cloud Technology available now?
X1 DVR with Cloud Technology is available only to a limited number of customers in select Comcast areas at this time.

Who is eligible for the new X1 DVR with Cloud Technology?
All X1 Platform customers with DVR service in launched areas are eligible.

Will the new X1 DVR with Cloud Technology be available to existing X1 customers with DVR service?
Yes, in markets where the new service is launched, existing X1 customers with DVR service will be able to upgrade to X1 DVR with Cloud Technology but will need to request the new functionality. Additional charges will apply to all X1 customers that do not currently subscribe to AnyRoom DVR service.

How can customers access content using X1 DVR with Cloud Technology? What devices are supported?
DVR recordings can be accessed on mobile devices with the XFINITY TV app or on a home computer by going to the XFINITY TV site. The XFINITY TV app is currently available for iOS devices running 7.0 or later and Android devices 4.0 or higher.

Why aren’t all customers able to log into the XFINITY TV app?
The X1 DVR with Cloud Technology may not be available in all areas; customers will be notified when X1 DVR with Cloud Technology becomes available.

Existing customers with X1 DVR service upgrading to the new X1 DVR with Cloud Technology:

Will customers lose the recordings currently saved on their X1 DVR?
Existing recordings will remain available on the customer's TV set, but will not be available for playback or download on mobile devices or computers.

Will customers lose scheduled recordings?
The system will automatically begin recording scheduled shows to the existing X1 DVR.

Does the functionality enabled by X1 DVR with Cloud Technology count against the XFINITY Internet data usage threshold?
Using the X1 DVR with Cloud Technology feature won’t count against the Internet data usage threshold. This feature is not delivered over the Internet but through the customer’s in-home XFINITY WiFi network.

Existing customers with X1 DVR with Cloud Technology:

Can a customer take their cloud recordings with them if they move or transfer service?
Unfortunately, customers cannot currently transfer recordings to a new service address.

What devices are supported?
The product is currently available for viewing on PC, Macs, iOS devices and Android devices.

Minimum System Requirements

XFINITY TV site minimum system requirements:

  • Windows:
    • Windows 7+, Windows 8 (Desktop mode)
    • 3GHz Intel Pentium 4, AMD Athlon 3400+ or faster processor
    • 128MB of RAM
    • 64MB of graphics memory
       
  • MAC OS:
    • OS X 10.7+
    • 1.83 GHz Intel Core Duo or faster processor
    • 256MB of RAM
    • 64MB of graphics memory
       
  • Supported Browsers:
    • Internet Explorer 9+
    • Firefox 24+
    • Chrome 31+
    • Safari 5.1.10+
       
  • Additional Requirements:
    • Adobe Flash Player 11.8+
    • JavaScript enabled
    • Cookies enabled

XFINITY TV app system requirements:
  • iOS:
    • Requires iOS 7.0 or later
    • Compatible with iPhone, iPad, and iPod touch
    • Optimized for iPhone 5
       
  • Android:
    • Available on all devices 4.0 or higher
      • Note: You must have Android 4.0 or higher in order to find and download the XFINITY TV app in the Google Play store.
    • Not available on Kindle Fire devices

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/x1-dvr-cloud-technology-general-faqs/