Support XFINITY TV X1: DVR Service Overview


A Digital Video Recorder, or DVR, is a simple way to watch your favorite shows. It lets you record any TV program and watch it when it is convenient for you. It also allows you to rewind, fast-forward live TV and pause a show.

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General X1 DVR Information

Record and Watch Five Shows at One Time - Your DVR can record up to four HD shows at the same time, while you’re watching a fifth show on the TV. Access all of your recordings or prioritize your series by selecting Saved on the XFINITY menu.

Fast Forward and Rewind - The X1 DVR offers four speeds of Fast Forward and Rewind. You can also press the Page Up and Page Down keys to skip ahead or back in five-minute intervals. This is helpful if you are trying to skip ahead to the end of a show.

Scheduled Recordings

Schedule Recordings - There are many options to schedule DVR recordings. You can use the set-top box and remote control to directly set your DVR recordings. You can also schedule your DVR recordings from XFINITY TV Go or the XFINITY TV Remote app when you are on the go or away from home.

Episode/Series Recordings - The default option is to record only the episode of the program that you have selected. If the program is part of a series, such as a comedy, drama, or recurring news or sports program, you also have the option to record the series. You can press Record again to record the series or select the recording options for the program and select Record Series.

Recording Start Times - The DVR is synched with the TV Listings. If a network starts a program a minute earlier than the on-screen program guide’s scheduled time, the DVR will miss that first minute, unless you program the DVR to start a minute early. Start times may be adjusted on the Recording Options screen.

View Recordings - To view your Scheduled Recordings, go to the Scheduled section in your Saved menu. This section will show you what’s scheduled to record by day. Select the day you want to review and press OK to see programs and series that will record.

Scheduling Conflicts - If you set up more than five recordings that air at the same time, you may be presented with a conflict notification. You can choose to record your new program and cancel the lowest priority program or just cancel the new recording request. The recording should also display an icon to indicate it will not record in the guide or program information. You can always see what will record in your Scheduled Recording list under the Saved menu.

Change Priorities of Scheduled Recordings - To change priorities of scheduled recordings:

  1. Go to your Saved menu.
  2. Select Scheduled.
  3. Highlight and select Series Priority within the Scheduled menu.
  4. Highlight the show you want to change and press OK.
  5. Move the show up or down in the priority list. The higher the show is in priority, the more episodes you will record if there are conflicts at the same time it airs.
  6. Click on Confirm to set Series Priority
Power Outage Information - In the event of a power outage, only the recordings scheduled to record while the power was out will be affected. In this instance, you may see one or more segments recorded, as your DVR will attempt to record before and after the power outage. All recordings saved prior to the power loss are preserved, as well as future scheduled recordings.

Stored Recordings

Storage Capacity - Currently, the X1 DVR can record a maximum of 60 hours of High-Definition programming or 300 hours of Standard Definition programming. The combined total hours you can save will vary depending on the proportion of HD and SD programming you save.

Keep Your Recordings - You can keep your recordings as long as you want, but you may need to erase some recorded programs from time to time in order to make room for new ones. You can change the recording option to Save Until I Delete if you want to be able to watch them over and over again.

Deleted Recordings

Automatically Erase Recordings - The X1 DVR will automatically erase programs when space is needed. The DVR will delete the oldest recordings first. However, you can change the recording option to Save Until I Delete.

Delete Recordings - You can delete recordings by going to the Saved section and navigating to Recordings. Deleted recordings are located within the Recordings section – they can be found in the last row on the page.

  1. Scroll down to the bottom.
  2. Highlight the show you wish to delete.
  3. Press OK (or use the D button on the remote) to delete.
Restore Deleted Recordings - If you accidentally deleted a recording, no problem! Check the Deleted option in your X1 DVR. Select the recording you wish to recover and select Restore to move it back to your Recordings or select Erase to permanently delete it.

What Your X1 DVR Will And Will Not Record

Your X1 DVR will record the following:

  • Dolby Digital 5.1 – As long as the program is being broadcast in Digital Audio, the DVR will record the digital audio portion.
  • 3D Programs – As long as the program is being broadcast in 3D, the DVR will record the 3D portion.
  • Music Channels – Yes, you can record and play back music channels.

Your X1 DVR will not record the following:
  • XFINITY On Demand Programming – Unfortunately, XFINITY On Demand programs cannot be recorded by the DVR. Keep in mind that XFINITY On Demand programs are available to watch over a specified period and can start anytime you choose.
  • On-Screen Program Guide, Audio Volume Changes or anything else that appears on the screen when using the remote buttons – The DVR will only record video and audio of the program you are recording.

Parental Controls And Your X1 DVR

The DVR will record the program regardless of the Parental Control settings. However, if a recorded program has a Parental Control lock, you will not be able to see or hear it without first entering your Locks PIN.

Need additional help with Parental Controls? See X1: Parental Controls - Set up Locks PIN and Turn Parental Controls On/Off for more information.

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