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Support XFINITY TV XR2 and XR5 Remote Controls Frequently Asked Questions

FAQs

What is new about these remote controls?
The new XR2 and XR5 remotes are your control panel to entertainment. They can control your TV, your X1 Platform set-top box and more. But, they also have a trick up their sleeves: They use new RF technology so you don’t need to point them directly at the set-top box. This means you can put the set-top box in a media cabinet or anywhere you like because you don't have to point the remote directly at your set-top box.

What is the xfinity button used for?
The xfinity button displays the main menu on set-top boxes running an On-Screen Guide, providing access to all guide features.

What does the Last button do?
Tap the Last button on your remote control and see up to nine of the last shows and channels you were watching and switch to the one you want with a single tap. You can switch between shows on now, DVR recordings or XFINITY On Demand.

How do I access XFINITY On Demand on my set-top box with these remotes?
Press xfinity (Menu) on the remote to access the main menu of the On-Screen Guide, and then select On Demand. You can also access XFINITY On Demand by tuning to Channel 1.

How do I access my DVR recordings?
How you access your DVR recordings depends on the type of guide that is running on your set-top box. To determine the type of guide you have, press the Guide button on your remote.

  • If your guide looks like the one pictured below, press xfinity (Menu) on your remote to access the main menu of the guide, and then select My TV.
    XFINITY On-Screen Guide for either the RNG150 set-top box or the RNG200 DVR.
     
  • Or, if your guide looks like the one below, press xfinity (Menu) on your remote to access the main menu of the guide and then select DVR.
    XFINITY On-Screen Guide for either the RNG150 set-top box or the XG1 DVR.
     
How do I access my Favorite channels?
How you access your Favorite channels depends on the type of guide that is running on your set-top box. To determine the type of guide you have, press the Guide button on your remote.
  • If the guide looks like the one pictured below, press the green D button on your remote to access your favorite channels.
    XFINITY On-Screen Guide for either the RNG150 set-top box or the RNG200 DVR.
  • Or, if your guide looks like the one below, when viewing the guide, press the yellow A button on your remote. From the Filter panel, select the Favorites checkbox to filter the guide.
    XFINITY On-Screen Guide for either the RNG150 set-top box or the XG1 DVR.
     
How do I stop a DVR recording or XFINITY On Demand program?
To stop playback of a DVR recording or XFINITY On Demand program, press the Exit/Stop button.

How do I return to watching live TV on my DVR?
How you return to watching live TV depends on the type of guide that is running on your set-top box. In order to determine the type of guide you have, press the Guide button.
  • If your guide looks like the one pictured below, press the down arrow button on your remote to return to watching live TV.
    XFINITY On-Screen Guide for either the RNG150 set-top box or the RNG200 DVR.
     
  • Or, if your guide looks like the one below, press the down arrow button twice to bring up the on-screen controls and then select the LIVE button.
    XFINITY On-Screen Guide for either the RNG150 set-top box or the XG1 DVR.

How do I skip ahead or skip back while watching a show on DVR or XFINITY On Demand?
The Page Up/Down buttons on the remote will either jump you to the next or previous point in an XFINITY On Demand or DVR program. For XFINITY On Demand programs, the buttons will jump you forward or back in 10-minute increments. For DVR programs, the buttons will jump you forward or back in five-minute increments.

How do I set up the remote to work with my TV?
Your remote will control the power and volume of your TV. To program your remote to control your TV, follow the instructions found under Program the XR2/XR5 Remote to Control Your TV in the XFINITY TV on the X1 Platform Remote Controls:  XR2 and XR5 article.

How can I control a sound system with this remote?
Check the bottom of the back of your remote to determine what version of the XR2 Remote you have. If you have version R1 of the XR2 Remote, you can program your remote to control an audio device such as a sound system instead of a TV. Follow the same steps as you would to program the remote to control your TV and enter one of the audio device manufacturer's codes.

If you have version R2, P2 or U2 of the XR2 Remote or the XR5 Remote, you can program your remote to control both a TV and an audio device. First, program your remote to control your TV. Then, repeat the same steps and enter one of the audio device manufacturer's codes. Once the remote is programmed to control both the TV and audio device, it will control the power of your TV and the power and volume (including Mute) of your audio device.

Do I still need to point the remote directly at the front of my set-top box or HD DTA device?
No, with the new remote control for XFINITY TV remote control and certain set-top boxes and HD DTA devices, you do not need to point directly at the set-top box. Your remote control is Radio Frequency capable (RF) which allows you to control the set-top box with much more flexibility than in the past.

First, check to make sure you have a set-top box or HD DTA that supports this feature. You then need to "pair" your set-top box or HD DTA for Aim Anywhere Control remote.

My remote control's LED is blinking five times with each key press. What is wrong?
Your remote control is indicating that its battery power is low and it is time to change the batteries.

If I replace the remote's batteries, do I again have to pair the device with my remote for RF?
No. You do not need to repeat the steps to pair your set-top box or HD DTA with your XR2 or XR5 Remote if you remove or replace the batteries. Your remote will remain paired with your set-top box or HD DTA if the batteries are replaced.

Will these remotes work with other XFINITY set-top boxes or DTA devices I have in my home?
The XR2 and XR5 remotes currently only work with specific models of set-top boxes running a specific version of the On-Screen Guide, and with HD DTA devices. Also, if an XR2 or XR5 Remote is paired with a specific set-top box or HD DTA, it will not work with other set-top boxes or HD DTA devices in your home.

Why when I program my XR2 Remote to control an audio device can I no longer control my TV?
Check the bottom of the back of your remote to determine what version of the XR2 Remote you have. If you have version R1, this version of the remote can only be programmed to control one device – a TV or an audio device. If you program this version of the remote with an audio device code after you programmed the remote for your TV, you will only be able to control the power and volume of the audio device, and not of the TV.

If you have version R2 of the XR2 Remote or the XR5 Remote, you can control both your TV and an audio device. However, once an audio device is programmed, you will only be able to control the power of your TV with the remote; volume and mute functions will be controlled through the audio device. The audio device must be turned on in order to control the volume. If the audio device is turned off, you will not be able to control the volume with the remote.

Will the All Power button on the remote turn off the TV and the X1 Platform set-top box?
The All Power button will turn off your TV; however, it will not turn off an X1 Platform set-top box. To turn off the device, you must press the Power button on the front panel, configure the set-top box to go into Power Save automatically or simply leave the set-top box on while turning off the TV.

The remote communicates with the TV and set-top box using two different signaling technologies which would cause one device to sometimes get turned off while the other was turned on. Therefore, we disabled the ALL Power off functionality on the set-top box in an effort to keep the devices synchronized. We realize disabling the set-top box off button on the remote control isn’t ideal, and we are looking into options to address this issue.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/xr2-remote-faqs/