Comcast XR2 Remote

Introduction

The XR2 Remote Control - redesigned to improve the XFINITY TV viewing experience The new XR2 Remote Control is rolling out with Comcast set-top boxes running the latest version of the on-screen guide and with High-Definition (HD) Digital Transport Adapter (DTA) devices. This new remote is smaller and easier to handle, putting the buttons you use most often within easy reach. Plus, there are fewer buttons so you can quickly find the functions you're looking for. Features of the XR2 Remote Control include: Small and easy to handle – the XR2 Remote was designed to be comfortable to hold. The buttons used most often are within easy reach. Battery level indicator – now you can test the battery power of your remote with a few simple button presses. Environmentally Friendly – less materials and less power were used to make the XR2 Remote. XFINITY TV Menu Button – this button provides direct access to the Main Menu of the on-screen guide and all guide features such as DVR and On Demand. (This button will not be supported for the initial rollout of HD DTA devices.) Out-of-Sight Control (RF Capability) – with certain set-top boxes, as well as with HD DTA devices, the XR2 Remote has the ability to control your set-top box or HD DTA even if they are stored in a closet or another room, up to 50 feet away.

Table of Contents
 

• Devices that work with the XR2 Remote
• Versions of the XR2 Remote
• Features and Functions of the XR2 Remote
• New ways to access XFINITY TV features
• Getting started with the XR2 Remote Control
• Programming the XR2 Remote to control your TV
• Programming Version R2 of the XR2 Remote to control an Audio Device
• Pairing your XR2 Remote for RF (Out-of-Sight) control
• On-Screen Guide which supports RF (Out-of-Sight) control
• Checking the battery power of your XR2 Remote
• Frequently Asked Questions
• Troubleshooting

Devices that work with the XR2 Remote

The XR2 Remote Control will work with set-top boxes running the on-screen guides pictured below, as well as XG1 HD/DVR and RNG210N HD/DVR devices. To determine the type of on-screen guide you have, press the Guide button on your Comcast remote control. If your guide looks like one of the pictures below, the XR2 remote should work with your set-top box.
 

Versions of the XR2 Remote

There are two versions of the XR2 Remote - Version R1 and Version R2. To determine the version number, look at the bottom of the back of your remote.

• Version R1 of the XR2 Remote will only control specific Comcast set-top boxes and HD DTA devices, and can also be programmed to control the volume of your TV OR audio device such as a sound system. Version R1 of the remote cannot be programmed to control both a TV and audio device. You can only program this version of the remote with one device code.
• Version R2 of the XR2 Remote has all the same features and functions of Version R1, plus it can also be programmed to control both a TV and audio device such as a sound system.

Features and functions of the XR2 Remote

• Power - When a valid TV code is programmed, the POWER key will turn on or off the TV.
• All Power -  Turns on/off both the TV and set-top box, or HD DTA.
• VOL - Raises (or lowers) the sound. When a valid TV code is programmed, these buttons will operate the TV's volume control.
• CH - Tunes to the next higher (or lower) channel.
• Mute -  Turns sound off or on.
• Play/Pause - Plays or Pauses On Demand or DVR viewing.
• FF - Fast Forwards On Demand or DVR viewing.
• Rew - Rewinds On Demand or DVR viewing.
• Exit/Stop - Exits guide screens; stops and exits On Demand and DVR viewing.
• Replay - With DVR service, jumps back 15 seconds within a program.
• xfinity - Displays the Main Menu of the on-screen guide providing access to all guide features, including DVR and On Demand.
• Guide - Displays TV listings.
• OK - Selects a highlighted item within the guide.
• Last - Returns to the previous channel or guide screen.
• Info - Displays detailed program information.
• Setup - Programs your remote to control your TV, set-top box or HD DTA.
• A, B, C, D - Provide short-cuts to guide functions including Filter, Sort, Search, Help and Favorites.
• Numeric Keypad - Use the keypad (0-9) to directly tune to a channel (e.g. 09 or 03). 

Note: The HD DTA devices, when deployed, will not have an on-screen guide. Any remote buttons that access on-screen guide features will not function when the HD DTA devices are first deployed.

New ways to access XFINITY TV features

Since there are fewer buttons on the XR2 remote, certain XFINITY TV features are accessed differently than they are with other Comcast remote controls.

• On-Screen Guide Main Menu - the new xfinity button on the XR2 remote displays the Main Menu of the on-screen guide, providing access to all guide features.
• On Demand - to access On Demand, you must press the xfinity button on the XR2 remote and then select On Demand from the on-screen guide Main Menu.
• DVR - how you access your DVR recordings depends on the type of on-screen guide that is running on your set-top box. Click here to learn more.
• Exit and Stop - the combined Exit/Stop button exits guide screens as well as stops and exits On Demand and DVR viewing.
• Favorite Channels - how you access your Favorite Channels depends on the type of on-screen guide that is running on your set-top box. Click here to learn more.
• Returning to Live TV - how you return to watching live TV depends on the type of on-screen guide that is running on your set-top box. Click here to learn more.
• 3D Support - if you have 3D television, you will no longer be able to change the orientation of the on-screen guide using the Comcast remote. Setting the TV back to 2D mode will return the on-screen guide to its normal orientation.
   

Getting started with the XR2 Remote Control

First, put the supplied batteries into the remote control. Once you have correctly installed the batteries, the XR2 Remote will work with your Comcast set-top box or HD DTA automatically.

Programming the XR2 Remote to control your TV

To program the XR2 Remote to control the power and volume on your TV, find the manufacturer's code for your TV on the back of the Remote Control User Guide, and then follow the instructions below.

1. Turn on your TV and set-top box or HD DTA.
2. Press and hold the Setup button on your XR2 Remote for 3 seconds until the All Power button changes from red to green.
3. Enter the 5-digit manufacturer's code you found in the Remote Control User Guide using the numeric buttons on the remote. The All Power button should flash green twice when the code is entered. If the green light emits one long blink, repeat steps 3 and 4, entering the same code.
4. Press the TV Power button on the remote. If the TV turns off, you have successfully programmed your XR2 Remote to control your TV. Turn the TV back on and press the VOL +/- and Mute buttons to confirm they control the volume of your TV.
5. If the TV does not turn off, repeat the steps above using the next manufacturer's code listed in the Remote Control User Guide. You may need to try several codes to find one that works for your TV.

If you have version R1 of the XR2 Remote, you can program your remote to control an audio device such as a sound system instead of a TV. Follow the same steps above and enter one of the audio device manufacture's codes found here for step #3. To determine what version of the XR2 remote you have, look at the bottom of the back of the remote.

Programming Version R2 of the XR2 Remote to control your Audio Device

Version R2 of the XR2 Remote can be programmed to control BOTH a TV as well as an additional audio device such as a sound system. To determine what version of the XR2 remote you have, look at the bottom of the back of your remote. To program version R2 of the XR2 Remote to control the volume of your audio device, first follow the instructions above to program the remote to control your TV. Then, follow the same steps and enter one of the audio device manufacture's codes found here for step #3. Once the remote is programmed to control both the TV and audio device, it will control the power of your TV and the power and volume (including mute) of your audio device.

If you attempt to enter a code for a third device, your remote will no longer be programmed to control the first two programmed devices.

If you can't find a code that works for your TV after following the steps above:

1. Press and hold the Setup button for 3 seconds until the All Power button changes from red to green.
2. Enter 9-9-1 on the remote. The All Power button should flash green twice.
3. Press the CH ^ button multiple times until the TV turns off.
4. After the TV turns off, press Setup. Press the TV Power button on the remote. If the TV turns on, you have successfully programmed your remote to control your TV.
    

Pairing your XR2 Remote with your device for RF (Out-of-Sight) control

XG1 set-top boxes running the on-screen guide pictured below, and HD DTA devices, support RF, or "out-of-sight control". This means you can pair your set-top box or HD DTA so they can be controlled even when hidden behind your TV or in another room (up to 50 feet).

Note: There are pairing instructions printed on the back of the XR2 remote. These instructions ONLY apply to XG1 set-top boxes running the guide pictured below, and HD DTA devices. If you have an RNG150 set-top box running the guide pictured below, or have a set-top box that is running a different guide version, you will not be able to pair the remote to your device following the instructions since these set-top boxes do not support RF (out-of-sight) control.

 On-Screen Guide which supports RF (Out-of-Sight) control

To pair your XR2 Remote to your set-top box or HD DTA, first program your remote to control your TV by following the steps above, and then follow the pairing instructions below:

1. Turn on your TV and set-top box or HD DTA.
2. Press and hold the Setup button on your XR2 Remote for 3 seconds until the All Power button changes from red to green.
3. Press the xfinity button on the remote. Your TV should then display instructions on screen. If your TV does not display any instructions, you may need to press the xfinity button up to 5 more times.
4. Follow the on-screen instructions to enter the 3-digit code provided in the step above. Once the code is correctly entered, your remote will be successfully paired with your set-top box or HD DTA connected to your TV, and will not control any other set-top box or HD DTA you have in your home.
   
   

Checking the battery power of your XR2 Remote

Follow the steps below to check the battery power of your XR2 Remote.

1. Press and hold the Setup button on the XR2 Remote for 3 seconds.
2. Press 9-9-9.
3. The All Power light will blink to indicate battery power level.
   • 4 green blinks indicates the battery power is Excellent
   • 3 green blinks indicates battery power is Good
   • 2 red blinks indicates battery power is Low
   • 1 red blink indicates the battery power is Very Low and the batteries should be replaced
      

Frequently Asked Questions

1. What is the xfinity button used for?
   
   The xfinity button displays the main menu on set-tops running an on-screen guide, providing access to all guide features.
    
2. How do I access On Demand on my set-top box with the XR2 Remote?
   
   Press xfinity (Menu) on the XR2 Remote to access the main menu of the on-screen guide, and then select On Demand. You can also access On Demand by tuning to Channel 1.
    
3. How do I access my DVR recordings with the XR2 Remote?
   
   How you access your DVR recordings depends on the type of on-screen guide that is running on your set-top box. To determine the type of on-screen guide you have, press the Guide button on your Comcast remote control.
   
   If your on-screen guide looks like the one pictured below, press xfinity (Menu) on your XR2 Remote to access the main menu of the on-screen guide, and then select My TV.
   
   
   
   Or, if your guide looks like the one below, press xfinity (Menu) on the Remote to access the main menu of the on-screen guide and then select DVR.
   
   
    
4. How do I access my Favorite channels with the XR2 Remote?
   
   How you access your Favorite Channels depends on the type of on-screen guide that is running on your set-top box. To determine the type of on-screen guide you have, press the Guide button on your Comcast remote control.
   
   If the on-screen guide looks like the one pictured below, press the green D button on your XR2 Remote to access your favorite channels.
   
   
   
   Or, if your guide looks like the one below, when viewing the guide, press the yellow A button on your XR2 Remote. From the Filter panel, select the Favorites checkbox to filter the guide.
   
   
    
5. How do I stop a DVR recording or On Demand program with the XR2 Remote?
   
   To stop playback of a DVR recording or On Demand program, press the Exit/Stop button on the XR2 Remote.
    
6. How do I return to watching live TV on my DVR?
   
   How you return to watching live TV depends on the type of on-screen guide that is running on your set-top box. In order to determine the type of on-screen guide you have, press the Guide button on your Comcast remote control.
   
   If your on-screen guide looks like the one pictured below, press the down arrow button on your XR2 Remote to return to watching live TV.
   
   
   
   Or, if your guide looks like the one below, press the down arrow button twice to bring up the on-screen controls and then select the LIVE button.
   
   
    
7. How do I skip ahead or skip back while watching a show on DVR or On Demand?
   
   The Page Up/Down buttons on the XR2 Remote will either jump you to the next or previous point in an On Demand or DVR program, or jump you forward or back in 5 minute increments, depending on the type of on-screen guide that is running on your set-top box.
    
8. How do I set up the XR2 Remote to work with my TV?
   
   Your XR2 Remote will control the power and volume of your TV. To program your remote to control your TV, follow these instructions.
    
9. How can I control a sound system with the XR2 Remote?
   
   Check the bottom of the back of your remote to determine what version of the XR2 Remote you have. If you have version R1 of the XR2 Remote, you can program your remote to control an audio device such as a sound system instead of a TV. Follow the same steps as you would to program the remote to control your TV and enter one of the audio device manufacture's codes found here for step #3.
   
   If you have version R2 of the XR2 Remote, you can program your remote to control BOTH a TV as well as an audio device. First, program your remote to control your TV. Then, repeat the same steps and enter one of the audio device manufacture's codes found here for step #3. Once the remote is programmed to control both the TV and audio device, it will control the power of your TV AND the power and volume (including mute) of your audio device.
    
10. Do I still need to point the XR2 Remote directly at the front of my set-top box or HD DTA device for it to work?
    
    With certain set-top boxes and HD DTA devices, the XR2 Remote does not need to be in a direct line of sight with the set-top box or HD DTA. This means you may place your set-top box or HD DTA in an equipment cabinet or in a different room and can control it up to 50 feet away.
    First, check to make sure you have a set-top box or HD DTA that supports this feature. You then need to "pair" your set-top box or HD DTA with your XR2 Remote.
     
11. If I replace the batteries in my remote, do I have to again pair my set-top box or HD DTA with my XR2 Remote for RF (out -of-sight) control?
    
    No. You do not need to repeat the steps to pair your set-top box or HD DTA with your XR2 Remote if you remove/replace the batteries. Your remote will remain paired with your set-top box or HD DTA if the batteries are replaced.
     
12. How do I check to see if the batteries in my XR2 Remote need to be replaced?
    
    The XR2 Remote allows you to check battery power with a few simple button presses. Follow these steps to see if your batteries need to be replaced.
     
13. Will the XR2 Remote work with other Comcast set-top boxes or DTA devices I have in my home?
    
    The XR2 Remote currently only works with specific models of set-top boxes running a specific version of the on-screen guide, and with HD DTA devices. Also, if an XR2 Remote is paired with a specific set-top box or HD DTA, it will not work to control other set-top boxes or HD DTA devices in your home.
     
14. Why when I program my XR2 Remote to control my audio device (for example, a sound system), can I no longer control my TV?
    
    Check the bottom of the back of your remote to determine what version of the XR2 Remote you have. If you have version R1, this version of the remote can only be programmed to control one device – a TV or audio device. If you program this version of the remote with an audio device code after you programmed the remote for your TV, you will only be able to control the power and volume of the audio device, and not of the TV.

    If you have version R2 of the XR2 Remote, you can control both your TV and audio device. However, once an audio device is programmed, you will only be able to control the power of your TV with the XR2 Remote; volume and mute functions will be controlled through the audio device. The audio device must be turned on in order to control the volume. If the audio device is turned off, you will not be able to control the volume with the XR2 Remote.
     

Troubleshooting

Set-top box running the on-screen guide pictured below, or HD DTA, won't turn on when the All Power button is pressed on the XR2 Remote.

1. Check the battery power of your XR2 Remote by following these steps. Is the battery power good or better?
   • Yes - Next step
   • No - Change batteries
2. If your set-top box or HD DTA is stored in a closet or in another room, have you properly paired the XR2 Remote with your set-top box or HD DTA?
   • Yes - Next step
   • No - Follow the instructions to properly pair your remote with your set-top box or HD DTA.
3. If your remote has not been paired for RF, is there anything blocking the path between the remote and the set-top box or HD DTA?
   • Yes - Clear anything blocking the path between the remote and set-top box or HD DTA.
   • No - Next step
4. Does the set-top box or HD DTA have power?
   • Yes - Next step
   • No - Make sure the power cable of the set-top box or HD DTA is properly connected to the device and plugged into an active electrical outlet.
5. Press the power button on the front of the set-top box or HD DTA. Does this turn on the device?
   • No - Chat with us for assistance.

Set-top box running the on-screen guide pictured below won’t turn on when the All Power button is pressed on the XR2 Remote.

1. Check the battery power of your XR2 Remote by following these steps. Is the battery power good or better?
   • Yes - Next step
   • No - Change batteries
2. Is there anything blocking the path between the remote and the set-top box?
   • Yes - Clear anything blocking the path between the remote and set-top box.
   • No - Next step
3. Does the set-top box have power?
   • Yes - Next step
   • No - Make sure the power cable of the set-top box is properly connected to the device and plugged into an active electrical outlet.
4. Does the set-top box or HD DTA have power?
   • Yes - Next step
   • No - Make sure the power cable of the set-top box or HD DTA is properly connected to the device and plugged into an active electrical outlet.
5. Press the power button on the front of the set-top box or HD DTA. Does this turn on the device?
   • No - Chat with us for assistance.

TV won't turn on when the All Power button is pressed on the XR2 Remote.

1. Has your XR2 Remote been programmed to work with your TV?
   • Yes - Next step
   • No - Follow the instructions to properly program your remote to control your TV.
2. Check the battery power of your XR2 Remote by following these steps. Is the battery power good or better?
   • Yes - Next step
   • No - Change batteries
3. Is there anything blocking the path between the remote and your TV?
   • Yes - Clear anything blocking the path between the remote and TV
   • No - Next step
4. Does the TV have power?
   • Yes - Next step
   • No - Make sure your TV is plugged into an active electrical outlet.
5. Press the Power button on the TV. Does this turn on the TV?
   • Yes - Chat with us for assistance.
   • No - Refer to your TV Manufacture's User Manual.

Buttons on the XR2 Remote are unresponsive (nothing happens when any of the buttons are pressed).

1. When you press a button on the XR2 Remote, does a light flash green or red?
   • Yes - Go to step 3
   • No - Next step
2. Change the batteries. Does this resolve the problem?
   • No - Chat with us for assistance.
3. Check the battery power of your XR2 Remote by following these steps. Is the battery power good or better?
   • No - Change batteries