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Support XFINITY TV XFINITY TV on the X1 Platform Remote Controls: XR2 and XR5

Introduction

XFINITY XR2 remote. The XR2 and XR5 Remote Controls are redesigned to improve the XFINITY TV viewing experience. The new XR2 and XR5 Remote Controls work with XFINITY set-top boxes running the latest version of the On-Screen Guide (X1 Platform from XFINITY) and with High-Definition (HD) Digital Transport Adapter (DTA) devices. These new remotes are smaller and easier to handle, putting the buttons you use most often within easy reach. Plus, there are fewer buttons so you can quickly find the functions you're looking for.

Just put the supplied batteries into the remote control. Once the batteries are properly installed, the remote will work with your X1 Platform from XFINITY set-top box or HD DTA automatically.

Features include:
  • Small and easy to handle: Designed to be comfortable to hold, the buttons used most often are within easy reach.
  • Battery level indicator: Now you can test the battery power of your remote with a few simple button presses.
  • Environmentally Friendly: Less materials and less power were used to make it.
  • Aim Anywhere Control (RF Capability): With certain set-top boxes, as well as with HD DTA devices, the remote has the ability to control your set-top box or HD DTA even if they are stored in a closet or another room, up to 50 feet away.

Buttons and Functions

  • Power: When a valid TV code is programmed, the POWER key will turn the TV on or off.
  • All Power: Turns on/off both the TV and set-top box.
    • Note: The X1 Platform set-top box and HD DTAs will not turn off when this button is pushed.
  • VOL: Raises (or lowers) the sound. When a valid TV code is programmed, these buttons will operate the TV's volume control.
  • CH: Tunes to the next higher (or lower) channel.
  • Mute: Turns sound off or on.
  • Play/Pause: Plays or Pauses XFINITY On Demand or DVR viewing.
  • FF: Fast Forwards XFINITY On Demand or DVR viewing.
    • New Guide Only - Skip forward one day in the guide view
  • Rew: Rewinds XFINITY On Demand or DVR viewing.
    • New Guide Only - Skip back one day in the guide view
  • Exit/Stop: Exits guide screens; stops and exits XFINITY On Demand and DVR viewing. When replaying moments from a live TV program in progress, press Exit to return to the "Live" point.
  • Replay: With DVR service, jumps back 15 seconds within a program.
  • xfinity: Displays the Main Menu of the On-Screen Guide, which provides access to all guide features including DVR and XFINITY On Demand.
  • Guide: Displays TV listings. (See note below.)
  • New Guide Only: When viewing the Grid Guide, press the Guide button to filter the guide by: All Channels, Favorites, HD, Movies, Sports, Kids, and Featured.
  • Page Up/Down: Allows quick navigation when in guide screens with multiple pages. Use these keys to skip five minutes forward or back while watching any video.
  • OK: Selects a highlighted item within the guide.
  • Arrows: Arrow keys help to navigate through the Guide.
    • The right arrow will pull up the Mini-Guide to display what's on the current channel at that time. Press it again to preview up to 14 days ahead.
    • The down arrow allows access to on-screen playback controls while watching any video.
  • Last: Returns to the previous channel or guide screen. Press Last when watching full-screen video to see the last nine things you watched.
  • Info: Displays detailed program information.
  • Setup: Programs your remote to control your TV, set-top box or HD DTA.
  • A, B, C, D: Provide shortcuts to guide functions including Filter, Sort, Search, Help and Favorites.
  • Current X1 Guide Shortcuts
    • The button filters the guide by HD, favorites or all channels. When in On Demand, the A button sorts content by New, HD or Premium listings. You can also use the A button to sort content from A-Z, as most On Demand menus are listed in order by popularity.
    • Use the button to follow all games on TV with the Sports App. Press the button to launch and see scores, even while watching TV.
    • Use the D button to delete single DVR recordings or delete multiple recordings (e.g. a whole TV series) within a folder.
  • New X1 Guide Shortcuts
    • Press the A button to view the Help menu (XR5 remote only).
    • Use the B button to display scaled video in the bottom right hand corner when the full guide is displayed.
    • When viewing Live TV, Use the C button to follow all games on TV with the Sports App. Press the C button to launch and see scores, even while watching TV.
    • Use the D button to delete single DVR recordings or delete multiple recordings (e.g., a whole TV series) within a folder.
  • Numeric Keypad: Use the keypad (0-9) to directly tune to a channel (e.g., 09 or 03). Skip the main menu and begin a search instantly, from anywhere, by entering numbers on your remote.

Note: Our HD DTA devices currently do not have an On-Screen Guide, so the remote buttons that access guide features will not function. An On-Screen guide is coming to our DTA devices in the near future.

3D Support: If you have 3D television, you will no longer be able to change the orientation of the guide using the XFINITY remote. Setting the TV back to 2D mode will return the guide to its normal orientation.

Table of Contents

Devices That Work with These Remotes

The XR2 and XR5 Remote Controls will work with set-top boxes running the On-Screen Guides pictured below. To determine the type of guide you have, press the Guide or xfinity buttons on your XFINITY remote control. If your guide looks like one of the pictures below, the XR2 remote should work with your set-top box.
XFINITY On-Screen Guide for either the RNG150 set-top box or the RNG200 DVR.

Current Guide on the X1 Platform Example
Current XFINITY On-Screen Guide for either the RNG150 set-top box or the XG1 DVR.

New Guide on the X1 Platform Example
Example of new XFINITY On-Screen Guide is displayed with show names and times.

Versions of the XR2 Remote

There are two versions of the XR2 Remote - Version R1 and Version R2. To determine the version number, look at the bottom of the back of your remote.
  • Version R1 will only control specific XFINITY set-top boxes and HD DTA devices, and can also be programmed to control the volume of your TV or an audio device such as a sound system. Version R1 of the remote cannot be programmed to control both a TV and an audio device. You can only program this version of the remote with one device code.
  • Version R2 of the remote has all the same features and functions of Version R1, plus it can be programmed to control both a TV and an audio device such as a sound system.

Programming the Remotes to Control Your TV

To program the XR2 or XR5 Remote to control the power and volume on your TV, find the manufacturer's code for your TV on the back of the Remote Control User Guide, and then follow the instructions below.

  1. Turn on your TV and set-top box or HD DTA.
  2. Press and hold the Setup button on your remote for three seconds until the All Power button changes from red to green, then release Setup.
  3. Enter the five-digit manufacturer's code you found in the Remote Control User Guide using the numeric buttons on the remote. The All Power button should flash green twice when the code is entered. If the green light emits one long blink, repeat steps two and three, entering the same code.
  4. Press the TV Power button on the remote. If the TV turns off, you have successfully programmed your remote to control your TV. Turn the TV back on and press the VOL +/- and Mute buttons to confirm they control the volume of your TV.
  5. If the TV does not turn off, repeat the steps above using the next manufacturer's code listed in the Remote Control User Guide. You may need to try several codes to find one that works for your TV.
If you have version R1 of the XR2 Remote, you can program your remote to control an audio device such as a sound system instead of a TV. Follow the same steps above and enter one of the audio device manufacturer's codes found here for step 3. To determine what version of the XR2 remote you have, look at the bottom of the back of the remote.

Programming Version R2 of the XR2 Remote and the XR5 Remote to Control Your Audio Device

Version R2 of the XR2 Remote and the XR5 Remote can be programmed to control both a TV and an additional audio device such as a sound system. To determine what version of the XR2 remote you have, look at the bottom of the back of your remote. To program version R2 of the XR2 Remote and the XR5 Remote to control the volume of your audio device, first follow the instructions above to program the remote to control your TV. Then, follow the same steps and enter one of the audio device manufacture's codes found here for step 3. Once the remote is programmed to control both the TV and audio device, it will control the power of your TV and the power and volume (including mute) of your audio device.

If you attempt to enter a code for a third device, your remote will no longer be programmed to control the first two programmed devices.

If you can't find a code that works for your TV after following the steps above:
  1. Press and hold the Setup button for three seconds until the All Power button changes from red to green.
  2. Enter 9-9-1 on the remote. The All Power button should flash green twice.
  3. Press the CH ^ button multiple times until the TV turns off.
  4. After the TV turns off, press Setup. Press the TV Power button on the remote. If the TV turns on, you have successfully programmed your remote to control your TV.

Pairing Your Remote with a Set-Top Box That Supports Aim Anywhere Control

These instructions only apply to XG1 set-top boxes and HD DTA devices running the guide pictured below.

Note: If you have an RNG150 set-top box running the guide pictured below, or have a set-top box that is running a different guide version, you will not be able to pair your remote to the set-top box to use aim anywhere control.

Current Guide on the X1 Platform Example
XFINITY On-Screen Guide for either the RNG150 set-top box or the XG1 DVR.

New Guide on the X1 Platform Example
Example of new XFINITY On-Screen Guide is displayed with show names and times.

There are pairing instructions printed on the back of the remote. To pair your XR2 or XR5 Remote to your set-top box or HD DTA, first program your remote to control your TV by following the steps above, and then follow the pairing instructions below.
  1. Turn on your TV and set-top box or HD DTA.
  2. Press and hold the Setup button on your remote for three seconds until the All Power button changes from red to green.
  3. Press the xfinity button on the remote. Your TV should then display instructions on screen. If your TV does not display any instructions, you may need to press the xfinity button up to five more times.
  4. Follow the on-screen instructions to enter the three-digit code provided in the step above. Once the code is correctly entered, your remote will be successfully paired with your set-top box or HD DTA connected to your TV, and will not control any other set-top box or HD DTA you have in your home.

Checking the Battery Power of Your Remote

Follow the steps below to check the battery power of your remote.
  1. Press and hold the Setup button on the remote for three seconds.
  2. Press 9-9-9.
  3. The All Power light will blink to indicate battery power level.
    • Four green blinks indicate that the battery power is excellent.
    • Three green blinks indicate that battery power is good.
    • Two red blinks indicate that battery power is low.
    • One red blink indicates that the battery power is very low and the batteries should be replaced.

Find this article at:

http://customer.comcast.com/help-and-support/cable-tv/xr2-xfinity-tv-remote/