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Support XFINITY Home Fire Monitoring With XFINITY Home

Introduction

Protect your property—even when you’re away from home.

How it Works

XFINITY Home Fire Monitoring is a secondary fire alert system designed to keep your property safe even when you aren't home. Before we install the service, the company strongly recommends that you bring your fire and smoke detection system up to the applicable code in the jurisdiction where you live.  You understand and agree that you, and not Company, are responsible for choosing the number and location of fire monitoring devices in your home.  Any fire detection system installed or used by Company to provide fire monitoring is a secondary, supplemental system and does not replace the primary system that you are responsible for maintaining in your home.  Do not remove or deactivate the non-Company branded smoke detectors in your home, as they make up your primary system.

 

Qualifying for the service

  • The XFINITY Fire Monitoring service is included with the XFINITY Home Secure 300 package. 
  • Customers with the basic package must upgrade to the preferred package in order to receive the service. Additional hardware is required.

Contact us if you need to upgrade your package.

Find this article at:

http://customer.comcast.com/help-and-support/home-security/about-fire-monitoring/