Arm and Disarm Your XFINITY Home System

Note: This FAQ is for all XFINITY Home customers. However, if you live in the Houston, Texas area and you purchased XFINITY Home prior to 11/16/11, please click here.

Arm on the Subscriber Portal

To arm:

1. Log in to XFINITY Home user portal with your primary Comcast.net email address.
2. From the home page, click Press to Arm or scroll over the Security tab and select Arm.
3. Choose how you want the system armed and enter your keypad code.  
   • Arm stay: This option disables all motion sensors - no motion detection will be displayed or noted in the Subscriber Portal or on the Touch Screen. While in 'arm stay' mode, there is a delay in place on entry and exit zones (the user will have time to disarm the system when triggering sensors in entry and exit zones before the alarm sounds and the central monitoring station is alerted).
   • Arm away: Regardless if door is tripped or not): Motion is detected and noted in both the Subscriber Portal and on the Touch Screen.
   • Arm night: The same as arm stay, minus the entry/exit delay. While in 'arm night' mode, any sensor triggered in an entry or exit zone will immediately result in the alarm sounding and the central monitoring station being contacted.
4. Click Arm Now to complete.

Note: Click Turn Zone Off to bypass individual zones before arming the system.

Exit delay and entry delay

After you arm the system it goes into exit delay so you have time to leave. When you enter your home and the system is armed, it goes into entry delay to give you time to disarm the system.

During entry delay and exit delay, the System Status Bar in the Subscriber Portal reflects the status of the touch screen.

• Click the Entry Delay status header to disarm the system.
• Click the Exit Delay status header to cancel the arming sequence.

Disarm on the Subscriber Portal

1. Log in to the XFINITY Home user portal with your primary Comcast.net email address.
2. From the homepage, click Press to Disarm or scroll over the Security tab and select Disarm.   
3. Check the Last Armed, Duration, and Armed By information.
4. Enter your keypad code and click Disarm.
5. After the system is disarmed, the history log shows the change and the time it took place.

To disarm through History

• When the status bar is clicked, it opens the Disarm Your System dialog box.
• The current state information will show Last Armed, Duration, and Armed By.
• After the system is disarmed, the history log shows the change and the time it took place.
• You can also access this information by clicking on the History drop down menu and selecting Arms/Disarms. The Arm/Disarm history is listed from the newest event to the oldest.

Arm and Disarm with the Touchscreen

Arm Away

1. The Security status of your security system is displayed in the Security Status header.  Touch the Security Status header when it is in Disarmed state.
2. Select the Arm Away mode and enter your security code.
3. Exit the premises - you have until the Exit Delay is over to do so.

Please Note:

1. If you open and shut an Entry/Exit door during the Exit Delay and then re-enter the premise, the Exit delay restarts at 120 seconds. It will only do this one time.
2. If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound.

Arm Stay

1. The Security status of your security system is displayed in the Security Status header.  Touch the Security Status header when it is in Disarmed state.
2. Unless you select the ‘arm away’ mode the system is automatically put into Arm Stay.
3. The same Exit Delay applies when in this mode. Unlike ‘arm away’ mode, however, there is no requirement that the door open and close during the period (since the assumption is that you will remain indoors).

Please note:

1. If you open and shut an Entry/Exit door during the Exit Delay and then re-enter the premise, the Exit delay restarts. It will only do this one time.
2. If an Entry/Exit door is left open at the end of Exit Delay, the Entry Delay immediately starts and, if the system is not disarmed, an alarm will sound.

Disarm

1. Click the Security Status header when it is in Armed state.
2. Enter your keypad code and click Disarm.

Arm and Disarm with the Wireless Keypad

Arm Away

1. Make sure no one is still inside.
2. Enter a valid keypad code followed by pressing to arm the system in Arm Away mode (no one in the premises).
3. turns red for 3 seconds to indicate the Exit Delay has started (during this period the Touch Screen  beeps).
4. If the system is not ready for arming (a door or window maybe opened) flashes orange seven times.

Arm Stay

• Enter a valid keypad code followed by to arm the system in Arm Stay mode (Someone is in the premise

• turns red for 3 seconds to indicate the Exit Delay has started (the touchscreen will not beep during this time). If the system is not ready for arming (because a door or window is opened) flashes orange seven times.

Disarm

1. Enter a valid keypad code followed by pressing to disarm the system.
2. turns green for 3 seconds to indicate that the system has been disarmed. There is no Entry Delay period.

Arm and Disarm with the Keychain Remote

Arm Away

1. Make sure no one is still inside.
2. Press this button for 1.5 seconds to put the system in Arm Away mode.
3. The LED flashes red once to indicate that it has contacted the system. It then lights red for one second, and the exit delay starts. The Touch Screen will beep during this time.

Note: If the system is not ready to be armed (because, for example, a door or window is opened) the LED flashes orange seven times.


Arm Stay

1. Press this button for 1.5 seconds to arm the system in Arm Stay mode (it’s ok if people are still inside).
2. The LED flashes red once to indicate that it has contacted the system. It then lights red for one second, and the exit delay starts. The Touch Screen will not beep.

Note: If the system is not ready to be armed (because, for example, a door or window is opened) the LED flashes orange seven times.


Disarm

1. Press this button for 1.5 seconds to disarm the system without having to go inside.
2. The LED flashes green once to indicate that it has contacted the system, and then lights green for one second.