Here are the various steps to troubleshoot if nothing happens on taking a picture or the picture/video quality on the camera is poor
Took a Picture/Video Clip and Nothing Appears on Portal
- Wait for the picture to appear. It takes between five seconds and three minutes to complete the action and for the picture or video clip to appear on the portal
- If it does not appear within three minutes, refresh the browser window
- If the issue is still not resolved, log out and log back in to the portal
No Picture or Video on TouchScreen / Poor Wireless Camera Strength
- Make sure the camera is plugged in to a working power outlet
- Validate that the camera has an LED light on
If you have moved the camera after it was installed, the camera may be out of range from the TouchScreen - move the camera closer to the TouchScreen.
Restore to factory defaults by using a non-metal object to push in the reset button located at the back of the camera for 10 seconds.