XFINITY Home General Information (Houston only)
Updated
6/27/2012 5:31:04 AM
by
Comcast Expert
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Introduction
XFINITY Home General Information
Note: This FAQ is for customers in the Houston, Texas area that purchased XFINITY Home prior to 11/16/11. If you are a customer outside of the Houston, Texas area or purchased XFINITY Home after 11/16/11, please click here.
XFINITY Home uses a broadband connection and cellular backup to connect to a UL-listed-and-approved central monitoring station to protect what’s important to you, 24-hours-a-day, seven days a week. Your security system is made up of several different elements:
|
Preferred Package
|
Basic Package
|
| 4 Wireless door/window sensors |
2 Wireless door/window sensors |
| 1 Wireless motion detector |
1 Wireless motion detector |
| 1 Wireless keypad |
1 Wireless keypad |
| 1 Keychain remote |
|
| Cellular back-up |
Cellular back-up |
| 1 Touch screen |
1 Touch screen |
| Subscriber web portal |
Subscriber web portal |
To prepare for your installation, be sure you have the following information ready:
- Names and phone numbers of the individuals who should be contacted in case of an emergency. These people will form your contact list and may be called by the monitoring company in the event your alarm is set off and no one is able to be reached on the premise. At the point of installation the technician will walk you through adding these contacts in the Subscriber Web Portal.
- Laptop/computer (if possible) with most updated software downloads.
- Have credit card available when installer arrives: Payment for equipment and installation.
Also, account holder must be present at installation with access to primary Comcast.net account to complete installation.