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Support XFINITY Home XFINITY Home: Manage Emergency Dispatch Contacts

Introduction

This process will show customers how to make changes to their Emergency dispatch contacts and Call to Verify and Call to Notify numbers via the Subscriber Portal.

Note: This FAQ is for all XFINITY Home customers. However, if you live in the Houston, Texas area and purchased XFINITY Home prior to 11/16/11, please click here.

If you do not have a TouchScreen, click here.

Add Emergency Contact

  1. Select Emergency Dispatch Setup from the drop-down menu under the Security tab.

    Security Tab - emergency dispatch setup selected 
  2. Click ADD CONTACT.

    Security tab - Add contact button
  3. Select the call order either 1st or 2nd
  4. Enter the First and Last name of the contact and the phone number (without Spaces or Dashes)
  5. Select the type of number from the drop down. (home, mobile or other)
  6. Select the radio button for the type of contact either “Call to Verify” or “Call to Notify”
  7. Complete all information and click Save to add or Cancel to exit without saving

    Add emergency contact screen - name and phone number fields -

Edit Emergency Contact

  1. Select Emergency Dispatch Setup from the drop-down menu under the Security tab.

    Security tab - E mergency dispatch setup selected 
  2. Click the pencil icon next to the contact you want to edit.

    Emergency dispatch setup screen
  3. Edit the field(s) you want to edit and click SAVE to complete. Click CANCEL to exit without saving.

    Edit emergency contact screen - name and phone number fields

Delete Emergency Contact

  1. Select Emergency Dispatch Setup from the drop-down menu under the Security tab.

    Security tab - Emergency dispatch setup selected
  2. Click on the trash icon next to the contact you want to delete.

    Emergency dispatch setup screen
  3. Click YES to delete the contact. Click NO to exit without deleting.

    Confirm emergency contact delete screen

Find this article at:

http://customer.comcast.com/help-and-support/home-security/manage-emergency-dispatch-contacts/