Find out how to view and change your central station pass-code (secret word) using the customer portal.
Note: This FAQ is for all XFINITY Home customers. However, if you live in the Houston, Texas area and you purchased XFINITY Home prior to November 16, 2011, please see XFINITY Home for customers in the Houston, Texas area installed before November 16, 2011.
From the Home Security portal, select Emergency Dispatch Setup from the drop-down list under the Security tab.
Click UNLOCK TO VIEW/EDIT.
Enter your master keypad code and click OK to continue. Click CANCEL to exit.
You'll see your current central station pass-code (secret word). To make changes, click in the box and enter your new central station pass-code. Click SAVE to store. Click CANCEL to exit without saving.