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Support XFINITY Home Manage Rules and Security Zones Using the XFINITY Home Subscriber Portal

Introduction

Customizable rules allow you to take action, even when you're not home. For example, if your dog walker fails to arrive when you expect him to, XFINITY Home can send you an alert automatically.

Note: This FAQ is for all XFINITY Home customers. However, if you live in the Houston, Texas area and you purchased XFINITY Home prior to November 16, 2011, please see XFINITY Home for customers in the Houston, Texas area installed before November 16, 2011.

Viewing Security Zone History

  1. From the home page, click the drop-down menu under the Security tab.
    Security tab of the XFINITY Home Subscriber Portal with Security Zones selected.
     
  2. Select Security Zones - this allows you to view the security settings for the home.
    The security zones of the home appear in a list under the header Security Zones with options to turn them on/off, view the current state, or view the history.
     
  3. Click on the clock under the History header and this will display recent activity for the particular zone for the current day.
    Clicking a clock icon under the History header on the right reveals that security zone's event history.

Editing Security Zones

  1. Click Edit to bring up the editing screen.
  2. Type your change and click SAVE.
    The Security Zones screen with the name of a Security Zone in edit mode on the left.

Turning Security Zones Off

  1. Click on Turn Zone Off to bypass a security zone. The zone will turn orange.
  2. Click SAVE to save changes or CANCEL to exit.
    The Security Zones screen. The security zones are listed. The second column is labeled On/Off; in this column there is a slide switch to turn a security zone on or off.

Add Rules

  1. To add a rule, select Rules from the main screen.
    Main screen tool bar. Left to right, the options are: Main, Security, Cameras, Thermostats, Lights, History, Rules and Apps. Main is highlighted.
     
  2. Click ADD A RULE.
    The Rules tab is selected. Under Rules, there is an button on the left to Add a Rule.
     
  3. Select the type of rule and click SAVE to continue.
Here are some examples of the types of rules you can create:
  • A rule based on a certain time:
    The Rules tab listing a number of user-defined rules under the heading of rules. The final rule indicates that it will occur at a specific time, on Sunday mornings between 2:00 AM and 3:00 AM.
     
  • A rule based on a specific event:
    The set of criteria for creating a rule based on an event. In sequence top to bottom, the criteria are: When My, Becomes, Do This, How Often, In Home Security Mode, Describe the Rule.
     
  • A rule based on a non-event:
    The set of criteria for creating a rule based on a non-event. In sequence top to bottom, the criteria are: When My, Does Not, Between These Times, Do This, In Home Security Mode, Describe the Rule.

Delete Rule

  1. Click on the trash can under the Modify column.
  2. Click YES to confirm your request or NO to exit without deleting.

Edit Rule

  1. To edit a rule, click on the pencil under the Modify column.
  2. Make your changes and click YES to confirm change or NO to exit without making the change.
    When modifying a rule you have the option to change the set criteria for an event. In sequence top to bottom, the criteria are: When My, Becomes, Do This, How Often, In Home Security Mode, Describe the Rule.

Disable or Enable Rule

  1. To enable a rule, click ON.
    The slider for a rule is set to On.
     
  2. To disable a rule, click OFF.
    The slider for a rule is set to Off.

Find this article at:

http://customer.comcast.com/help-and-support/home-security/manage-rules-and-security-zones/