Support XFINITY Home Manage Rules and Security Zones Using the Subscriber Portal


Customizable rules allow you to take action, even when you're not home. For example, if your dog walker fails to arrive when you expect him to, XFINITY Home can send you an alert automatically.

Note: This FAQ is for all XFINITY Home customers. However, if you live in the Houston, Texas area and you purchased XFINITY Home prior to November 16, 2011, please click here.

Viewing Security Zone History

  1. From the home page, click the drop-down menu under the Security tab.
    security tab - "security zones" selected 
  2. Select Security Zones - this allows you to view the security settings for the home.
    Security zones screen
  3. Click on the clock under the History section and this will display recent activity for the particular zone for the current day.
    Security zones screen - history selected

Editing Security Zones

  1. Click Edit to bring up the editing screen.
  2. Type change and click SAVE.
    Security zones screen - edit mode

Turning Security Zones Off

  1. Click on Turn Zone Off to bypass a security zone. The zone will turn orange.
  2. Click SAVE to save changes or CANCEL to exit.
    Security zones screen - zone turned off 

Add Rules

  1. To add a rule, select Rules from the main screen.
    Main screen tool bar with "rules" and other available selections
  2. Click ADD A RULE.
    "Add a rule" screen
  3. Select the type of rule and click SAVE to continue.

Delete Rule

  1. Click on the trash can under the modify column. 
  2. Click YES to confirm your request or NO to exit without deleting.  

Edit Rule

  1. To edit a rule, click on the pencil under the Modify column.
  2. Make your changes and click YES to confirm change or NO to exit without making the change.
    Modify rules screen 

Disable or Enable Rule

  1. To disable rule, click ON"On" button
  2. To enable rule, click OFF.   "off" button

Find this article at: