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Support XFINITY Home Managing XFINITY Home Secure TouchScreen Apps

Introduction

XFINITY Home Secure's in-home TouchScreen gives you instant control of your security system, plus fun extras to keep you connected to the world around you. Learn how to add and edit apps via the website and TouchScreen.

Note: This FAQ is for XFINITY Home Secure customers only. If you live in the Houston, Texas, area and purchased XFINITY Home prior to November 16, 2011, please see XFINITY Home for customers in the Houston, Texas area installed before November 16, 2011.

Adding Apps via the TouchScreen in XFINITY Home

  1. From the XFINITY Home Subscriber Portal, select APPS to manage.

    Apps is selected on the XFINITY Home Subscriber portal

    Note: Not all apps may be available.
     
  2. To install an app, mouse over the app from the App banner and click Install. App shouldn’t show installed.
  3. Confirm the addition by clicking Install or click Cancel to void process.
    • The app is added to the TouchScreen and the Subscriber Portal.

      Apps are displayed beneath the manage apps on your touchscreen heading

      Buttons to install or cancel an app's installation are displayed
        
       

Deleting Apps via the TouchScreen in XFINITY Home

  1. To delete an app, mouse over the app and click Delete.
  2. Confirm the deletion by clicking Delete App or click Cancel to void process.
  3. The app is deleted from the Subscriber Portal and the TouchScreen.
    Edit and delete options appear for an app.
     

Editing Apps via the Touch Screen in XFINITY Home

To edit an app, mouse over the app and click Edit. The app will bring up any configurable fields, which vary for each app.
Edit and Delete options appear for an app

Note: Not all apps are configurable. When you mouse over the app you will receive a message stating "Can't Edit or Move" if this option is not allowed. You will need to configure the app from the TouchScreen.

An app that cannot be configured is displayed

Find this article at:

http://customer.comcast.com/help-and-support/home-security/manage-touch-screen-apps/