Support XFINITY Home About the Emergency Button on Your XFINITY Home TouchScreen


Learn how to send an alarm to the Central Monitoring Station.

Note: This FAQ is for all XFINITY Home customers. However, if you live in the Houston, Texas area and you purchased XFINITY Home prior to November 16, 2011, please click here.

How to Use the Emergency Button

The Emergency button on your XFINITY Home system is used to send an alarm directly to the Central Monitoring Station. The alarm message indicates an emergency of a specific type, such as Panic, Fire or Police. 

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