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Support XFINITY Home XFINITY Home Secure - Help With Your Light Switch

Introduction

Please read below for installation instructions and troubleshooting steps for the Light Switch for our XFINITY Home Secure product.

If you have a TouchScreen, click here.

If you do not have an XFINITY Home product or a Hub, please click here.

Installation Instructions

Important: Read these instructions before installing the switch.

Specifications and Supported Leads

This Dimmer Switch is designed to work as an independent device or as part of a ZigBee HA Network. It mounts in a standard wall box and follows conventional wiring standards. The device can be controlled by other devices in the ZigBee HA Network.
Power:
  • 120 VAC 60Hz
Supported Loads:
  • 120 VAC 800 W Incandescent (Single Gang)
  • 120 VAC 800 W Halogen (Single Gang)

If dimmer is installed in a multi-gang wall box, the device must be derated to 600W.

WARNING!
  • To reduce the risk of serious injury or death, turn power off before installing this product.
  • This product must be grounded in accordance to NEC and local requirements.
  • If a direct short is created between the Red wire and Ground or Neutral, the Dimmer Switch will be damaged and unusable.
    Wiring diagram for the XFINITY Home Secure In-Wall Dimmer
     
*Professional installation by a licensed third party is recommended.

Instructions for Adding a Light Switch to your System

The instructions below detail how to install and pair a Light Switch. We recommend professionally installing this device with a licensed third party.
XFINITY Home Secure light switch unit

Preparation Needed
The instructions will cover the two main steps to setting up your Light Switch: installing your Light Switch and pairing your Light Switch with the TouchScreen.

Equipment Needed:
  • Flat-head screwdriver
  • Phillips screwdriver

Note: Only one-way lighting is supported. Lights with two or more switches controlling them can’t be automated. Some electrical skill required for installation. Consult a professional before attempting.

Installing your Light Switch
Electric wiring with ends stripped of insulationXFINITY Home Secure light switch - partially installed
  1. Be certain that you shut off all power to the light switch you are replacing. Turn the power off at your fuse panel.
  2. Verify no power is available to the light switch. When you turn the light switch on, the light should not illuminate.
  3. Remove the Light Switch from the kit and place it in the room where the light to control is located.
  4. Using a flat-head screwdriver, remove the screws from the switch plate you are going to replace.
  5. Remove the cover from the old light switch
  6. Using a Phillips screwdriver, remove the screws from the old light switch you are going to replace.
  7. Gently pull the old light switch outside the wall switch box.
  8. Using a Phillips screwdriver, loosen the screws that attach the wires to the old light switch.
  9. When all the wires are disconnected from the old light switch, remove it from the wall. Set aside the old light switch, which is no longer needed.
  10. Organize the wires and prepare them by removing 5/8” of their insulation from the end. If too long, clip the exposed wire to 5/8”.


  11. Connect wires as follows:
    • In-wall Red to LOAD (red)
    • In-wall Black to HOT FEED (black)
    • In-wall White to NEUTRAL (brown)
    • In-wall Green to GROUND (bare)
      Warning
      : If a direct short is created between the Red wire and Ground or Neutral, the Dimmer Switch will be damaged and unusable.
  12. Each yellow wire nut fastens two wires. Cover bare wire ends with wire nut and turn it clockwise.


  13. Neatly push the wires back into the wall switch box. Position Light Switch with the airgap (small tab at the bottom of the switch’s plastic panel) down.
  14. Use a Phillips screwdriver to tighten the light switch screws to the wall switch box.
  15. Position the cover around the light switch. Use a flat-head screwdriver to fasten the cover to the light switch.
  16. Enable power to the light switch. You can turn the power on at your fuse panel.
  17. Within minutes of powering on, the blue light will blink three times every few seconds. To complete pairing, press Next.

Pairing your Light Switch

XFINITY Home Secure light switch - fully installedXFINITY Home TouchScreen, Add Lights screenXFINITY Home TouchScreen, Locating Lighting Devices screenXFINITY Home TouchScreen, Locating Lighting Devices screen, with two dimmable lights foundXFINITY Home TouchScreen, Modify Lighting Device SettingsXFINITY Home TouchScreen, Main Menu
  1. Within minutes of powering on, the blue light will blink three times every few seconds. To complete pairing, press Next.


  2. Start at Home Screen by tapping the Home screen on the TouchScreen, then tap Settings.
  3. Enter your master code.
  4. In the Categories section, select Home Devices.
  5. Select Lighting. Then select Add Lights.


  6. When you are ready to pair your Light Switch, press Next.


  7. As your devices are found, they will appear on the screen. Tap Done to configure the light switch.


  8. Tap the Dimmable Light field to give your light switch a name that clearly differentiates it from any other one on your system. Also, make sure to indicate whether your light is Dimmable or Not Dimmable. Tap Next to accept your changes


  9. After configuring your Light Switch, press Main Menu. There, you will see an icon displaying the new Light App.


  10. Congratulations! Your XFINITY Light Switch is activated!

Troubleshooting Common Problems for the Light Switch

I can’t dim my light.

Ensure that your light bulbs are actually dimmable. If your lights are dimmable:
  1. Tap the light switch to turn them on.
  2. After your lights are on, press and hold the top section of your switch - your lights will begin to dim.
  3. Once they are at your preferred brightness, let go of the switch.
  4. To turn your lights back on or off after dimming them, you can tap the switch.

Light flickers when the Light Switch is turned off.

  • If you have a dimmable switch but do not have dimmable lights, replace the bulb with an LED or Incandescent light bulb. Most CFL light bulbs are not dimmable.
  • If you do not have dimmable lights, replace the switch with a non-dimmable switch.

Before pairing with the TouchScreen, the Light Switch will not turn the light on and off.

The Light Switch should function as a normal switch prior to pairing to the TouchScreen. If it does not function properly, then ensure that it is wired correctly. Please, also, ensure that the switch is not a three-way switch (one light can be controlled by two different light switches). Three-way switching is not currently supported.

I need to reset my Light Switch.

  1. If attached, remove the wall plate to expose Light Switch.
  2. Disconnect power by pulling up the air gap switch, a small tab at the bottom of the Switch’s plastic panel.
  3. While depressing the Switch’s top button, press and hold the air gap switch.
  4. After two seconds, the blue LED light will turn on. Release the air gap button.
  5. Resume pairing by going to xfinity.com/xhportal, clicking on Settings, clicking on the device you would like to pair, and finally clicking on Add Light Switch.

Resetting the does not work.

Ensure air gap was fully extended (until it clicks). The air gap is the small tab at the bottom of the Switch’s plastic panel.

The gang box does not have a wire to which I can attach the neutral wire.

Installation is not supported if there is not a neutral wire in the box. Consult an electrician for the possibility of adding.

There is no grounding wire in the gang box to attach the ground wire to.

Installation is not supported if there is not a ground wire in the box. Consult an electrician for the possibility of adding.

Wires do not fit back into the gang box after being installed.

With the power turned off, press the wires in with the back side of a screwdriver.

My light switch doesn't always turn the light on.

  • Turn the light on from the TouchScreen and make sure the blue LED on the switch lights up.
    • If the LED light comes on and the light still does not light up...
      • Check the bulb being controlled.
      • Ensure the switch is not a three-way (one light can be controlled by two different light switches). Three-way switching is not currently supported.
    • If the LED does not come on, move the TouchScreen closer to the light and see if this resolves communication.
  • If this does resolve your issue, please contact us for possible options.

Find this article at:

http://customer.comcast.com/help-and-support/home-security/xfinity-home-secure-help-with-your-light-switch/