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If you’re having problems with your XFINITY Home service, it might be due to Internet connection trouble. To fix it, get started with the basic information here.
If you haven’t already checked for reported outages, be sure to do that before trying any fixes yourself.
Your system's primary power supply has a battery back up - so you're connected, even in a power outage.
However, if your cable service is out, your high-speed Internet service will be out as well, and this will affect your home system.
System and zone trouble appears in the upper right of the subscriber portal and touch screen. It displays when:
What the specific messages mean:
No cell signal
No WiFi signal
Critical sensor failure
Check the power, connections, and installation status
Reset your cable modem
Press the reset button for five seconds. If it doesn't have a reset button, try rebooting it.
Reboot your cable modem
This will temporarily shut down your cable modem in order to restore its functionality.
If you are experiencing problems besides Internet connectivity, or these solutions do not work:
Description for XFINITY Home: Troubleshooting Touchscreen Issues
What to do if there is an outage in your area.
Description for control-panel-and-touch-screen
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