About EasyChange

Benefits of EasyChange

EasyChange powered by ShuttleCloud, simplifies the process of switching Internet Service Providers (ISPs) and email providers. It transfers information from your current email account to your XFINITY account—keeping you in touch with friends and contacts while your email address is being updated.

• EasyChange accesses your old ISP account and copies your data (email messages, email attachments, email folders, address book contacts and other stored information) into your new Comcast account. Please note, EasyChange powered by ShuttleCloud includes support for, but not necessarily limited to, contacts migration from providers including: Gmail, Verizon, AT&T, and Comcast residential (account to account).
• EasyChange transfers information from your current account to your new Comcast account; however, due to differences in applications at different providers, certain information may be displayed differently and certain fields of information by appear in a different field.
• To run EasyChange, you’ll need an Internet connection, a web browser and a Comcast email.

Powered by ShuttleCloud

Comcast has partnered with ShuttleCloud to make it easy to copy your old email to your new Comcast account. ShuttleCloud has extensive experience in powering migrations for individuals to move their email to new email providers. ShuttleCloud supports a variety of email providers and is available for support by clicking on “Support” within the email transfer portal at www.comcast.net/easychange.

Getting Started with EasyChange

You can use EasyChange for free if you are switching to a Comcast account. Just go to www.comcast.net/easychange, to get started. After starting the transfer, you will receive an email, which includes a link to view your transfer’s status.

Our Privacy Policy

We require your ID and Password of both your old provider and new one for security purposes, this guarantees you are who you say you are and protects against the transfer of data without your permission. Since your privacy is a high priority for us, EasyChange powered by ShuttleCloud will not give your information to any third parties - we do not rent, share or trade your personally identifiable information with third parties. Your email address and password are protected using industry recognized encryption standards and your passwords are transmitted and stored in encrypted format at all times. For more information, please see our Privacy Policy.

For additional help, please go to www.comcast.net/easychange and click on Support, which is located on the right-hand side of the page.

Supported Sources

EasyChange includes support for, but not necessarily limited to, email migration from email providers with standard implementations of the IMAP protocol (or POP where required) including:

• AOL
• AT&T Worldnet
• Comcast
• Gmail
• Hotmail (Coming soon!)
• Verizon
• Yahoo!
• Qwest

Please note that MacMail, Apple Mail, Entourage, and Thunderbird are not supported.

Frequently Asked Questions

How does EasyChange work?
EasyChange is an automated system that accesses your old ISP account on your behalf and copies your data (email, address book contacts and other stored information). All this is then duplicated at your new Comcast account.
Note: EasyChange powered by ShuttleCloud includes support for, but not necessarily limited to, contacts migration from providers including: Gmail, Verizon, AT&T, Hotmail and Comcast residential (account to account).

Does EasyChange guarantee the accuracy of information that is transferred to my Comcast account?
EasyChange transfers information from your current account to your new Comcast account; however, due to differences in applications at different providers, certain information may be displayed differently and certain fields of information may appear in a different field.

Does my old email account’s data get altered or deleted during the transfer process?
The software performs read-only operations on the source account and the information in your old email account will not be deleted.

How much do I have to pay?
EasyChange is free if you are switching to Comcast account. There are no hidden costs or cancellation charges if you decide to discontinue any of the features of EasyChange.

What types of data gets transferred?
Labels, folders, stars, read/unread status etc. and also sent messages are transferred. Please note that email settings cannot be transferred.

Will Gmail chat records be transferred?
Yes, we can transfer Google chat logs. These steps must be taken to prepare your account prior to the transfer.

Will attachments, downloads and folders from my old email account be transferred to my new email account?
Yes, All email attachments will be transferred. In addition, all mail and mail folders will be copied into a single top-level hierarchy folder named after the source provider (e.g. "Verizon transferred mail"). 

Will my contacts be transferred?
Yes.

How long will the transfer take?
Thousands of messages per hour will be transferred, but it is difficult to estimate the total transfer time because there are many factors. The size of the source account has the largest impact on transfer time, and in ideal conditions the toll transfers anywhere from 250-500 MB per hour.

How do I know when my request to transfer to my new Comcast account is complete?
A confirmation email will be sent to the email address you registered with during the transfer process to confirm completion.

Where can I find my transfer’s status?
After starting the transfer, you will receive an email which includes a link to view your transfer’s status.

Can I use my email during the transfer?
Yes, you will be able to use your old account during the transfer.

How can I use EasyChange Contact Notification service if I don't have an address book?
The current version of EasyChange requires that you have an address book to use the Contact Notification service.

How secure is EasyChange?
We are committed to using the best commercially available technology and procedures to protect the security of your data. The website is SSL-encrypted and the transfer is performed using SSL-encrypted IMAP connections to your email provider server. SSL is a cryptographic protocol that provides communications security over the Internet. SSL encrypts the segments of network connections above the transport layer, using symmetric cryptography for privacy and a keyed message authentication code for message reliability.

We encourage you to carefully review the Security section of our Privacy Policy.

Does my information stay private?
Yes, your privacy is very important to us. We will not give your information to any third party. For additional information, please review our Privacy Policy.

What is the Privacy Policy?
To view the full Privacy Policy, please go to http://shuttlecloud.com/comcast-privacy.

Are messages stored anywhere other than the source and destination accounts during the transfer?
Your messages are not stored at all. The tool creates a secure, SSL-encrypted bridge between both accounts. Then all messages are transferred from the original account to the new one.

Are my email address and password safe?
ShuttleCloud takes strong measures to ensure that your information stays private and secure. We do not rent, lease or in any other way share your email address with any third party. We also use the latest security technologies to safeguard it. For more information, please refer to our Privacy Policy.

Why does EasyChange require my user ID and Password?
We require your ID and Password of both your old provider and new one for security purposes, this guarantees you are who you say you are and protects against the transfer of data without your permission. Since your privacy is a high priority for us, EasyChange powered by ShuttleCloud will not give your information to any third parties - we do not rent, share or trade your personally identifiable information with third parties. Your email address and password are protected using industry recognized encryption standards and your passwords are transmitted and stored in encrypted format at all times. For more information, please see our Privacy Policy.

Why do my Gmail and Comcast accounts have different message counts?
Your Gmail account counts conversations, which are groupings of messages, while your new Comcast email account counts individual messages. If you notice that particular messages have not transferred, please submit this information via an escalation from the EasyChange portal, so that we can investigate it. To submit an escalation via the EasyChange portal, please go to www.comcast.net/easychange and click Support, which can be found on the right-hand side of the page.

Why is the size of my source email account different from my Comcast email account?
Different email systems store different information in addition to the actual message data. The system transfers only email data and some providers are more efficient at storing such data. Therefore, it’s possible that your Comcast email account is smaller than the old one.

Were messages deleted from my old account?
The transfer system doesn’t modify the old email account in any way. Modifications made to your source email account during the transfer will be reflected on your Comcast email account. If messages were deleted on the source email account while the transfer processed, they may not be available on your Comcast account. If you can find one or more specific missing messages, please submit this information via an escalation from the EasyChange portal with as much information about the messages, so that they can be identified. To submit an escalation via the EasyChange portal, please go to www.comcast.net/easychange and click Support, which can be found on the right-hand side of the page.

Some of my mail did not transfer.
If you notice that some of your mail did not transfer, the first test is to search for those messages you believe are missing in your source email account. If they are there and you are still unable to locate them in your Comcast email account, please submit this information via an escalation from the EasyChange portal. To submit an escalation via the EasyChange portal, please go to www.comcast.net/easychange and click Support, which can be found on the right-hand side of the page.

Gmail users, please, click here.

Some folders did not transfer.
All mail and mail folders will be copied into a single top-level hierarchy folder named after your previous Internet service provider (e.g. "Verizon transferred email"). 

Gmail users, please, click here.

My old email account is cancelled or closed.
Unfortunately, we cannot transfer data from cancelled or closed email accounts.

How do I contact customer service if I have a question or need help?
Please submit a support form to ShuttleCloud via the EasyChange portal. To do this, please go to www.comcast.net/easychange and click Support, which can be found on the right-hand side of the page. A representative will get in touch with you within 24 hours.