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Support XFINITY Internet About the Children's Online Privacy Protection Act (COPPA)

Introduction

What you need to know about your child, the Internet and parental controls.

The Children's Online Privacy Protection Act (COPPA)

The Federal Trade Commission (FTC) established the Children's Online Privacy Protection Act (COPPA) to give parents control over the information collected from their young children online. COPPA regulates operators of websites that collect, use or disclose personal information from children under the age of 13—along with operators of websites that know they are collecting, using or disclosing personal information about children under 13 years of age. COPPA requires that Comcast disclose its privacy policies, among other things, relating to use of children’s information; it also requires us to obtain verifiable parental consent before knowingly collecting personal information from children. 

Our policy

Once we receive consent from a parent or legal guardian, we may collect information from children under the age of 13 years, including name, contact information, log in user name and password, date of birth, interests, parents' names and contact information, and other information that is tied to these types of data. Comcast does not condition a child's participation in an activity on the disclosure containing any information that is more than reasonably necessary to participate in the activity.

About parental controls

Based on the settings parental-control settings you choose, COPPA regulations may apply to your account. Accordingly, as part of the parental control set-up process, we ask you to tell us whether any of the Comcast.net credentials on your account belong to children under 13 years old, and if so, to provide your consent to collect and use the information in accordance with our privacy policy.

If you are not comfortable with Comcast collecting or using personal information about your child as described in the policy, we recommend that you delete your child's Comcast net account.

Find this article at:

http://customer.comcast.com/help-and-support/internet/about-the-children-online-privacy-protection-act/