The wireless gateway provides the functionality of a Wi-Fi router, DOCSIS 3.0 cable and voice modem in a single device.
What can the wireless gateway do?
- Create a secure wireless home network and connect your computers, laptops, and other Wi-Fi electronic products (such as game systems, tablets, or mobile phones). With a wireless gateway you can also connect up to four products using a wired connection.
- Connect two phones (or a phone and fax) to the wireless gateway, if you subscribe to two lines with XFINITY Voice service.
- If your computer or Wi-Fi device supports WPS (Wi-Fi Protected Setup), you’ll be able to set up a wireless network connection quickly with the press of a button.
- The wireless gateway also handles advanced functions such as:
- Parental Controls
- Port Forwarding
- Port Blocking
- Diagnostic Tools
- Wi-Fi Protected Setup (WPS)
To learn more about the advanced features of the wireless gateway, please click here
The Admin Tool is used to fully customize your wireless gateway to fit how you use the Internet. Using the Admin Tool, you can customize settings such as:
- Network Name (SSID)
- Network Key (Password)
- Parental Controls
- Your Network Security Settings
The first thing you should do to secure your Wi-Fi Network is log in to the Admin Tool and change your admin login password. The reason you should change this password is because every wireless gateway has the same default Admin Tool login.
The username cannot be changed and will always be "admin."
to learn how to change your Admin Tool password or to learn more about how to secure your wireless gateway network.
Your Wireless Gateway Default Network Name and Password
Every wireless gateway has a unique, pre-set Wi-Fi Network Name (SSID) and Network Key (Password) for maximum wireless security. You can find your default login information on the bottom panel of your wireless gateway as shown below.
Note: Comcast recommends keeping these defaults, but if you’d like to change these settings, you can find the instructions here.
Troubleshooting the Wireless Gateway
Try a Normal Reset if you’re having trouble connecting to your network or accessing the Internet. For help resetting your wireless gateway, please click here.
The Reset button can be found on the back of your wireless gateway.
Wireless Gateway's Front and Top Panels
The wireless gateway's front panel features white LED lights to let you know the status of different functions. These indicate the status of the AC power, upstream and downstream connectivity, Internet, Wi-Fi, phone, and battery.
The wireless gateway has a WPS (Wi-Fi Protected Setup) button on the top panel, and the following LEDs on the front panel:
- Power: AC power status
- US/DS: Upstream and downstream connectivity
- Online: Internet connectivity status
- WiFi: Status of the 2.4 GHz wireless LAN
- Tel1: Status of phone line 1
- Tel2: Status of phone line 2
- Battery: Battery power status
Wireless Gateway's Back Panel
On the wireless gateway's back panel, you'll find connection ports, the Reset button, and Ethernet LED lights for your wired connections.
The following options are available on the back panel:
- Reset button: Resets the wireless gateway
- USB Connector: For future use
- Tel1: Connector for analog phone
- Tel2: Connector for analog phone
- Ethernet 1-4: Connectors for use with computer LAN ports
- Cable: Connector for the coaxial cable
- Power: Connector for power supply
Installing the Wireless Gateway Battery (Only for XFINITY Voice Service)
A backup battery can be installed in your wireless gateway to provide additional hours of XFINITY Voice service during a power outage. Visit Purchase a Battery for Your XFINITY Voice Phone Modem for more information on purchasing a battery. (Backup batteries are not available for purchase from Comcast by Unlimited Select customers.)
For help installing a battery, please click here.
Plugging in Your Home Phone
On the back of the panel of the wireless gateway, you'll find two phone ports. Here you can plug phones or fax machines:
- Port 1: Primary phone line.
- Port 2: Secondary phone line.
Creating a Wired Internet Connection
You can connect the wireless gateway to computers using a standard Ethernet cable. Simply plug an Ethernet cable into one of the 4-Gigabit Ethernet ports, located on the back panel of the wireless gateway.
Each of the ports has two LED indicators that indicate the traffic speed.
- Green indicates 1000 Mbit/s (Gigabit Ethernet).
- Orange indicates 10/100 Mbit/s (Fast Ethernet).
Creating a Wireless Internet Connection
- Connect to a wireless network:
- For a windows PC, click the Wireless Network icon on the Windows Desktop
- For MAC OS.X, click the Airport icon on the Mac Desktop to access Wireless Settings
- For iOS operating systems:
- Go to the Home screen
- Tap the Settings icon
- In Settings, tap the Wi-FI icon
- For Android devices:
- Go to the Apps screen
- Tap the Settings icon
- In Settings, tap Wireless & Networks
- Then tap WiFi Settings
- The following chart contains basic instructions for connecting popular devices to a wireless network. Certain devices may require different wireless connection steps.
- In the list of available wireless networks, select the same Wireless Network Name (SSID) as the one identified on your wireless gateway's bottom panel label.
- Enter the Wireless Network Password Key in the Network Key field (Windows) or Password field (Mac). This information is also identified on your wireless gateway’s bottom panel label.
- Click the confirmation button (typically labeled OK, Connect, or Join).
- Test your Internet connection by opening a web browser and typing in a valid URL.
- Repeat these steps for each wireless device you want to connect to your network.
Can’t connect a particular device? It may be an older device that requires the ‘802.11 b’ Wi-Fi mode. If you have an ‘802.11 b’ device, the gateway’s Wi-Fi mode needs to be set to ‘802.11 b/g/n’ to allow ‘b’ devices to connect. Here’s how:
- Log in to the Admin Tool at http://10.0.0.1.
- Go to Gateway > Connection > WiFi.
- Click Edit.
- For Mode, select 802.11 b/g/n.
- Click Save Settings.
Keep in mind that changing the mode may affect the performance of all your connected network devices.
Setting Up Wi-Fi Connection Using WPS
- WPS (Wi-Fi Protected Setup) lets you easily set up secure Wi-Fi networks. Many newer Wi-Fi products use WPS to eliminate the need to manually enter Wi-Fi information, such as the Password (Key).
- Most WPS-capable devices will work with your wireless gateway using either the default Push Button method or PIN method.
- If you’re not sure if your computer supports WPS, look for a WPS sticker on your computer or Wi-Fi device. If none is found, your computer is probably not compatible with WPS. In this case, follow the steps under Creating a Wireless Internet Connection.
To set up your Wi-Fi connection using WPS, click here
Recycle Your Used Battery
For detailed instructions on how to recycle your used battery please click here.