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Support XFINITY Internet About the Wireless Gateways

Introduction

The wireless gateways from Comcast provide the functionality of a Wi-Fi router, DOCSIS 3.0 cable and voice modem in a single device.

What Can the Wireless Gateways Do?

  • Create a secure wireless home network and connect your computers, laptops, and other Wi-Fi electronic products (such as game systems, tablets or mobile phones). With a wireless gateway you can also connect up to 4 products using a wired connection.
  • Connect 2 phones (or a phone and fax) to the wireless gateway, if you subscribe to 2 lines with XFINITY Voice service.
  • If your computer or Wi-Fi device supports Wi-Fi Protected Setup (WPS), you'll be able to set up a wireless network connection quickly with the press of a button.
  • The wireless gateway also handles advanced functions such as:
    • Firewall
    • Parental Controls
    • Port Forwarding
    • Port Blocking
    • Diagnostic Tools
    • Wi-Fi Protected Setup (WPS)

To learn more about the advanced features of the wireless gateway, see Advanced Wireless Gateway Features.

Does Comcast Offer More Than One Kind of Wireless Gateway?

Yes, there are 2 generations of wireless gateways from Comcast.
To learn about the differences between the Wireless Gateway 1 and Wireless Gateway 2, see The Different Wireless Gateways for Your Home Network.

Wireless Gateway Guides

To download the Wireless Gateway Connection and Troubleshooting Guide and the user guide for your wireless gateway model, see Wireless Gateway Guides.

Admin Tool

The Admin Tool is used to customize your wireless gateway to fit how you use the Internet and your network. From a computer or device connected to the wireless gateway, open an Internet browser and access the Admin Tool at http://10.0.0.1.

Using the Admin Tool, you can customize settings such as:

  • Wi-Fi Network Name (SSID)
  • Wi-Fi Network Password
  • Parental Controls
  • Network Security Settings
To better secure your home network and configuration, it's a good idea to log in to the Admin Tool and change your Admin Tool Login password. The reason you should change this password is because every wireless gateway has the same default Admin Tool Login. The Admin Tool password is not the same as your Wi-Fi Network Password (Key).

Note: The username cannot be changed and will always be "admin."
Image shows username and password fields for Admin Tool

See Securing Your Wireless Gateway Network to learn how to change your Admin Tool password or to learn more about how to secure your wireless gateway network.

Your Wireless Gateway Default Network Name and Password

Every wireless gateway has a unique, preset Wi-Fi Network Name (SSID) and Network Password for maximum wireless security. You can find your default login information on the side or bottom panels of your wireless gateway as shown in the sample label below.

Note: If you'd like to change your Network Name (SSID) or Network Password, you can find the instructions in Wireless Gateway Username and Password.
This screen shows Default WiFi Settings. There are 2 windows to enter information in the middle of the screen. The top is Network Name (SSID) and the bottom is Password.

Creating a Wired Internet Connection

You can connect the wireless gateway to computers using a standard Ethernet cable. Simply plug an Ethernet cable into one of the 4-Gigabit Ethernet ports, located on the back panel of the wireless gateway.

Each of the ports has 2 LED indicators that indicate the traffic speed.

  • Green indicates 1000 Mbit/s (Gigabit Ethernet).
  • Orange indicates 10/100 Mbit/s (Fast Ethernet).
    Diagram showing four Ethernet ports, with one green indicator and one orange indicator.

Creating a Wireless Internet Connection

Directions to access the Wi-Fi settings for popular operating systems appear below (if your operating system is not listed, please refer to the manufacturer's guides):

  • Windows: On your Windows Desktop, click the Wireless Network icon.
    Windows Wireless Network icon is displayed
     
  • Apple MAC OS X: On your Mac Desktop, click the Wi-Fi icon.
    Apple Wi-Fi icon is displayed
     
  • Apple iOS devices: (iPad, iPhone, iPod Touch)
    Apple Wi-Fi icon is displayed.
    • Go to the Home screen
    • Tap the Settings icon
    • In Settings, tap the Wi-Fi icon
       
  • Android devices:
    Android wi-fi icon.
    • Go to the Apps screen
    • Tap the Settings icon
    • In Settings, tap Wireless & networks
    • Then tap Wi-Fi Settings
To continue, follow these steps:
  1. In the list of available wireless networks, select the same Wireless Network Name (SSID) as the one identified on your wireless gateway's side or bottom panel label.
    • Note: For the Wireless Gateway 2, you'll see 2 Network Names (SSIDs) for each wireless band - the 2.4 GHz and 5 GHz. Connect to the 2.4 GHz band first, and then to the 5 GHz band.
  2. Enter the Wireless Network Key (Password) in the Network Key field (Windows) or Password field (Mac). This information is also identified on your wireless gateway's side or bottom panel label.
    • Note: For the Wireless Gateway 2, the Wireless Network Key (Password) is the same for both bands.
  3. Click the confirmation button (typically labeled OK, Connect, or Join).
  4. Test your Internet connection by opening a web browser and typing in a valid URL.
  5. Repeat these steps for each wireless device you want to connect to your network.
Note: Can't connect a particular device? It may be an older device that requires the '802.11 b' Wi-Fi mode. If you have an '802.11 b' device, the gateway's Wi-Fi mode needs to be set to '802.11 b/g/n' to allow 'b' devices to connect. Here's how:
  1. Log in to the Admin Tool at http://10.0.0.1.
  2. Go to Gateway > Connection > WiFi.
  3. Click Edit.
  4. For Mode, select 802.11 b/g/n.
  5. Click Save Settings.
Keep in mind that changing the mode may affect the performance of all your connected network devices.

Setting Up Wi-Fi Connection Using WPS

  • WPS lets you easily set up secure Wi-Fi networks. Many newer Wi-Fi products use WPS to eliminate the need to manually enter Wi-Fi information, such as the Wi-Fi Network Password.
  • Most WPS-capable devices will work with your wireless gateway using either the default Push Button method or PIN method.
  • If you're not sure if your computer supports WPS, look for a WPS sticker on your computer or Wi-Fi device. If none is found, your computer is probably not compatible with WPS. In this case, follow the steps under Creating a Wireless Internet Connection above.
Wi-Fi Protected Setup/WPS logo sticker

To set up your Wi-Fi connection using WPS, see Set Up Your Wireless Network with a Wireless Gateway.

Recycle Your Used Battery

For detailed instructions on how to recycle your used battery please see Recycle Your Used Battery.

Resetting the Wireless Gateway

Try a normal reset if you're having trouble connecting to your network or accessing the Internet. The Reset button can be found on the back of your wireless gateway. For help resetting your wireless gateway, please see Resetting Your Wireless Gateway.

Note: Before beginning to troubleshoot your wireless gateway, be sure to check for service outages in your area. If there is a service outage, your wireless gateway will not connect to the Internet.

I am having trouble connecting to my wireless gateway.
See Troubleshoot XFINITY Internet Connectivity Issues.

How can I strengthen my wireless gateway signal?
See Troubleshooting Your Wireless Network Signal.

How do I install a backup battery, in case there is a service outage?
See Install a Backup Battery in Your Wireless Gateway.

Find this article at:

http://customer.comcast.com/help-and-support/internet/about-the-wireless-gateway/