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The XFINITY Wireless Gateway is an all-in-one device that connects your Internet, phone, and home networking. You’ll be able to share files with computers and other electronic products that are connected to your home network.
Try a Normal Reset if you’re having trouble connecting to your network or accessing the Internet.
A Normal Reset reboots your XFINITY Wireless Gateway, but maintains your personal settings, like your router name and password. Your XFINITY Internet and XFINITY Voice service may be unavailable for up to five minutes during the reset process.
For a Normal Reset:
The XFINITY Wireless Gateway's front panel features white LED lights to let you know the status of different functions. These indicate the status of the AC power, upstream and downstream connectivity, Internet, WiFi, phone, and battery.
On the XFINITY Wireless Gateway's back panel, you'll find connection ports, the Reset button, and Ethernet LED lights for your wired connections.
The XFINITY Wireless Gateway's bottom panel includes an information label.
The information label provides important information you will need to manually connect wireless products to your home network. These include the default settings for:
A backup battery can be installed in your XFINITY Wireless Gateway to provide additional hours of XFINITY Voice service during a power outage. Visit www.xfinity.com/voicebattery or call 1-888-972-1261 to purchase a battery.
(Backup batteries are not available for purchase from Comcast by Unlimited Select customers.)
The XFINITY Wireless Gateway has a battery compartment on the bottom panel. View the battery's status by accessing the Battery menu from the Admin Tool at http://10.0.0.1. The battery will provide backup for XFINITY Voice service in case of a power outage, but is not intended to replace the AC power for an extended period.
To install a battery, follow these steps:
On the back of the panel of the XFINITY Wireless Gateway, you'll find two phone ports. Here you can plug phones or fax machines:
You can connect the XFINITY Wireless Gateway to computers using a standard Ethernet cable. Simply plug an Ethernet cable into one of the 4 Gigabit Ethernet ports, located on the back panel of the XFINITY Wireless Gateway.
Each of the ports has two LED indicators that indicate the traffic speed.
The following chart contains basic instructions for connecting popular devices to a wireless network. Certain devices may require different wireless connection steps.
You can view information about and manage your XFINITY Wireless Gateway using the Admin Tool at http://10.0.0.1. Learn more in the XFINITY Wireless Gateway Quick Start Guide, which can be downloaded at http://customer.comcast.com/userguides.
For detailed instructions on how to recycle your used battery please click here.
Find out specific information about Comcast-supported routers, gateways, and adapters.
Learn more about XFINITY Wireless Gateways and download the user guides.
If you’re using a wireless gateway, learn how to connect, personalize and set up your wireless network. Follow step-by-step directions from XFINITY Help & Support.
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