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Support XFINITY Internet Understand XFINITY WiFi

Introduction

If you’re an XFINITY Internet subscriber with a tier of service of Performance or above, you can access our wireless network (XFINITY WiFi) through one of our many public hotspots.

About XFINITY WiFi

XFINITY WiFi is fast, convenient and is included without any additional fees for those customers with a qualifying level of XFINITY Internet service. You can register up to 20 of your Wi-Fi-enabled devices with our automatic sign-in feature. This eliminates the need to sign in every time you’re on the go.

Troubleshooting Tips

Having trouble connecting? Check the following:

  • Your proximity to the XFINITY WiFi hotspot.*
  • Signal strength being hindered by buildings, trees or other structures in your line of sight.


*Check the hotspot location map to find a hotspot near you. Using your Wi-Fi-enabled device, look at the list of available networks and make sure that you see the network name (SSID) xfinitywifi.

If you still can’t get online and are sure that you have your Comcast ID and password correct, it’s possible that we’re having a service issue. Please contact us.

Find this article at:

http://customer.comcast.com/help-and-support/internet/about-xfinity-wifi/