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Support XFINITY Internet XFINITY WiFi Hotspots

Introduction

XFINITY WiFi is a network of hotspots that keep you connected to the Internet at Wi-Fi speeds around town. Access to the hotspots is offered exclusively to XFINITY Internet customers. XFINITY WiFi is included with XFINITY Internet (Performance tier and above) at no additional cost.

Availability

You qualify to connect to an XFINITY WiFi hotspot for no additional charge if you subscribe to XFINITY Internet Performance tier or above. If you don't meet the eligibility requirement, you will have the option to purchase an hourly, daily or weekly hotspot access pass – click here for details. Follow the sign-in instructions for non-customers.

Non-customers are eligible for two free one-hour XFINITY WiFi passes every 30 days. These passes cannot both be used within the same 24-hour period. If a session is closed before the one-hour window is up, any remaining time will be lost.

XFINITY WiFi is not available in all areas, but new XFINITY WiFi hotspots are being added every day! Stay informed by checking the hotspot location map to see if a hotspot has recently been added to your area.

  1. Go to http://www.xfinity.com/wifi.
  2. Click on Find a Hotspot near the top of the page.
  3. Enter Address, City, State or Zip to find a hotspot close by.
You may also look for xfinitywifi in the list of available networks on your Wi-Fi-enabled devices as you travel around town.

Minimum System Requirements

You can connect to XFINITY WiFi from any Wi-Fi-enabled device such as a mobile computer (e.g., PC, Mac), mobile phone (e.g., iPhone), tablet (e.g., iPad) and other devices such as iPod Touch, Kindle, Nook, etc.

How to Connect

  1. Using your Wi-Fi-enabled device, connect to the XFINITY WiFi network (network name: xfinitywifi) and launch your browser.
  2. The browser will redirect you to the XFINITY WiFi sign-in page. If you don't see the sign-in page, enter a different URL, like http://xfinity.comcast.net/, in your browser to be redirected to our sign-in page.
  3. Sign in using your Comcast.net email address or Comcast ID and password, then start browsing the Web!
Note: You can use your primary or secondary username and password to sign in to XFINITY WiFi.

Find more detailed instructions on how to connect to XFINITY WiFi.

Don’t remember your Comcast ID and password? Let us help you find your Comcast ID or find your password.

Chat with a Live Representative.

Connectivity Troubleshooting

A number of factors could affect your connection, including but not limited to your proximity to the Wi-Fi hotspot, signal strength being hindered by buildings, trees or other structures in your line of sight or even the type of device that you are using.

If xfinitywifi is not in the list of available networks, you are probably not in an XFINITY WiFi hotspot. Check the hotspot location map:

  1. Go to http://www.xfinity.com/wifi.
  2. Click on Find a Hotspot near the top of the page.
  3. Enter the address, city, state or ZIP to find a hotspot close by.
If the xfinitywifi network name is in the available network list and you still can't connect, check your Wi-Fi-enabled device to see how many signal bars are present. If there are only one or two bars, you may need to move closer to the center of the signal – moving closer to the center of the hotspot will increase the quality of the connection.

If you still cannot get online and your Comcast ID or username and password are correct, it is possible that we are having a service issue. Please contact our Customer Support Center at 1-800-XFINITY and select the High Speed Internet service option.

Security Information

Comcast is committed to making your Wi-Fi experience as fast, fun and safe as possible. Whenever you log in, we help protect your privacy and the safety of your Comcast ID and password by providing 128-bit encryption on the sign-in page. This is the same standard used by thousands of online banking and financial services sites around the world to protect your critical transactions. However, for the most secure online experience possible, be safe and smart.

  • Use a firewall and an anti-virus program such as Constant Guard, the most comprehensive suite of online protection – included with XFINITY Internet for no extra cost ($360 value).
  • Turn off file sharing when using your computer or handheld on a network, at home or on the road.
  • Keep your anti-virus programs up to date and perform regular system scans to detect any problems early.

Connection Duration

XFINITY WiFi will disconnect you from the network after you have left the hotspot (typically after five minutes) or after a prolonged period of inactivity. However, once you have successfully signed in using a Wi-Fi enabled device, your device will be registered for Automatic Sign In and you will not be required to provide your Comcast ID and password to connect to the XFINITY WiFi network using the same device. These measures are designed for your security and to ensure a better Wi-Fi experience.

Automatic Sign-In

Automatic Sign-In is a feature that identifies devices that have successfully signed in to the XFINITY WiFi service previously, and allows these devices to connect to the network in the future without the need to sign in, as long as the account remains active and in good standing.

Automatic Sign-In is not supported in the following scenarios:

  • At partner network hotspots. Check the hotspot location map to identify these locations.
  • When signing in using a non-Comcast.net username and password.
  • For customers using a pre-activated Comcast ID. (Once your account is fully active, you will be able to use Automatic Sign-In.)

Note: In certain situations, it may take several hours to complete registration of a device for XFINITY WiFi access. When trying to connect to XFINITY WiFi, complete the login process (using your comcast.net ID and Password). Once logged in, you won't be asked to log in again.

To use XFINITY WiFi and Automatic Sign-In on multiple devices, you will have to sign in on each device to register.

Terms of Service

Find the Terms of Service, Acceptable Use Policy, and Privacy Statement for Comcast customers.

Find the XFINITY WiFi terms of service for non-customers.

Find this article at:

http://customer.comcast.com/help-and-support/internet/about-xfinity-wifi-internet/