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Support XFINITY Internet How do I challenge or appeal a Copyright Alert?

Introduction

Frequently asked questions about copyright alerts.

How do I challenge or appeal a Copyright Alert?

When you review the Details of specific notices of infringement related to a Copyright Alert, if you believe they are inaccurate or wrong, you may submit your challenge for review by an independent reviewer who will be a lawyer affiliated with the American Arbitration Association (AAA), a leading independent provider of alternative dispute resolution services. AAA has worked with with Center for Copyright Information (CCI) to develop an independent process to review and fairly resolve objections to alerts. There are several defenses you may assert, and if you prevail your Copyright Alerts will be removed and reset.

More information is available at www.adr.org/. The AAA will charge you $35 to file a dispute. If you cannot afford this fee, they offer a process to have it waived. If you prevail, the fee will be refunded to you.

Find this article at:

http://customer.comcast.com/help-and-support/internet/appeal-copyright-alert/